Assisted partners, office manager and staff on daily basis on office administration. Planned and scheduled meetings for the partners and CPAs. Prepared engagement letters. Packaged tax returns and financial statements. Helped organize and set up audit binders for IRS audits. General bookkeeping using QuickBooks. Assisted in the ordering, receipt and storage of supplies. Handled managerial duties in the absence of office manager. Maintained and managed client and contact outlook database. Backup to receptionist while out to lunch and out of office. Answered unit telephone, transferring calls, determining when staff members should be paged and taking and forwarding accurate messages, upwards of 25 calls per day. Performed a range of clerical duties that support the operations of the office. Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Ordered and distributed office supplies while adhering to a fixed office budget. Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation. Screened applicant resumes and coordinated both phone and in-person interviews. Greeted numerous visitors, including VIPs, vendors and interview candidates. Organized all new hire, security and temporary paperwork. Completed data entry, tracked resumes and maintained the applicant tracking system. Assisted senior recruiting staff with career fairs and recruiting events. Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO. Obtained signatures for financial documents and internal and external invoices. Coordinated board and committee meetings, including schedules and information preparation and distribution. Drafted, composed, edited and provided formal responses correspondence. Utilized proper grammar, punctuation and proofreading in office reports. Responded to written and oral inquiries from requesters and other agencies.

Prepared patient charts accurately and neatly for the clinic. Verified insurances and collect co-payments from patients. Verified patients’ eligibility and claims status with insurance agencies. Answered unit telephone, transferred calls, and determined when staff members should be paged and taking and forwarding messages. Served as an important link in the communication chain ensuring information is transmitted between nursing personnel, other office personnel, physicians, patients, family members and other guests. Assisted in entering patient information in Avesena computer system. Maintained office station in neat and orderly manner.Made final deposit at the end up the day and balance the book for incoming payments. Answered and quickly redirect up to 20 calls per day, while taking accurate messages and forwarding calls. Ordered and distributed office supplies while adhering to a fixed office budget. Greeted numerous visitors, including VIPs, vendors and interview candidates. Received and route medical records. Received and processed medical records requests. Inputted data into computer programs and filing systems. Responsible for all office administration. Reviewed charts and flagged incomplete or inaccurate information. Processed patient admission and discharge documentation. Obtained patient releases for dissemination of information. Scheduled appointments, registered patients and distribute sample pharmaceuticals as prescribed. Correctly coded and billed medical claims for various hospital and nursing facilities. Professionally and courteously verified appointment times with patients. Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms). Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation. Maintained updated knowledge of coding requirements. Adeptly managed a multi-line phone system and pleasantly greeted all patients.

Acted as unit receptionist greeting and directing visitors. Assisted in the ordering, receipt and storage of supplies. Prepared patient charts accurately and neatly for the clinic. Answered unit telephone, transferring calls, determining when staff members should be paged and taking and forwarding messages. Served as an important link in the communication chain ensuring information is transmitted between nursing personnel, other office personnel, physicians, patients, family members and other guests. Assisted in entering patient information in Avesena computer system. Maintained office station in neat and orderly manner. Performed a range of clerical duties that support the operations of the office. Accountable for the disposition of memos, administrative documents, including reports and proposals that contain sensitive information and subject to certain privacy act requirements or audits. Worked efficiently and handled multiple assignments with competing priorities, often under considerable pressure to meet deadlines. Answered phones, scheduled appointments, managed calendars, and greet customers and visitors. Handled interactions with courtesy, sensitivity and respect for others.

Responsible for Import/Export of merchandise. Responsible for maintenance of company website. Responsible for auditing registers in the morning and bookkeeping. General office help such as computer input, filing and telephone reception. Office organization skills. Dealt with companies such as FedEx, USPS, CTS, AAA, and Elite Express. Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assist customers in person and via telephone. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Assisted customers with food selection, inquiries and order customization requests. Investigate and resolve customer inquiries and complaints in a timely and empathetic manner. Served as the main liaison between customers, management and sales team. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Accurately logged all daily shipping and receiving orders. Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation. Strong leader of customer support staff. Managed workflow to exceed quality service goals. Maintained accurate records of past due customer account activity. Maintained up-to-date knowledge of product and service changes. Scheduled staff shifts to cover peaks and lulls in customer inquiries. Update customer orders from start to finish in an accurate and timely manner.

Examined, categorized and sorted incoming documents. Tracked incoming and outgoing files and materials. Located missing file materials. Created reports, correspondence and spreadsheets with Microsoft Office programs. Prepared new files and assign tracking identification numbers. Implemented improvements to file systems and procedures. Wrote documents outlining file management protocols. Organized and maintained all of department's property/evidence room. Assisted Sgt of Internal Affairs in conducting background checks for future employees. Worked with chief of police and department secretaries in organization of staff files, unpaid invoices, and incident/accident reports. Help Sgt fulfill accreditation requirements for department.

Responsible for auditing registers and safe at night. Was in charge of completing monthly goal of credit card openings. Helped with assigning employees schedule for nightly shifts and making sure store is completely ready for opening the next day. Prepared merchandise for sales floor. Directed individuals to merchandise locations. Suggested accessories and complementary purchases. Accepted and process returns. Maintained adherence to all company protocols. Monitored entrances, exits and fitting rooms for signs of theft. Reported incidents to management. Kept work areas clean and neat at all times. Provided repeat customers with exceptional care and attention. Updated computer inventory listings. Trained all incoming sales team members. Supervised a sales force of at least 10 sales associates at a time. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Answered customer telephone calls promptly and in an appropriate manner. Handled all customer related issues in a gracious manner and in accordance with company policies. Shared best practices for sales and customer service with other team members to help improve the store’s efficiency. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. Alerted customers to upcoming sales events and promotions. Welcomed customers into the store and help them locate items. Operated a cash register for cash, check and credit card transactions. Stocked and replenish merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays. Identified potential shoplifters and alert management. Trained at least 10 new sales associates each quarter. Completed all point of sale opening and closing procedures, including counting the contents of the cash register

Responsible for the payment of yearbook, as well as, advertisement payments. Kept track and responsible for managing monthly bank statements. Kept ledger of number of yearbooks bought and sold for the entire school.