• Directed client service efforts that were consistent with Ann Taylor standards; coached associates on client interactionsto increase transactions and capture client opportunities • Developed team to accomplish store’s business objectives through recruitment, selection, coaching, investment,retention, and motivation• Ensured attainment of sales, payroll, and inventory shortage goals• Directed merchandise presentation, restocking, and recovery to maximize productivity• Developed business strategy and maximized opportunities to generate additional store volume• Achieved quantifiable performances (e.g. Net Sales, ROV, Conversion, UPT, DPT, payroll, inventory shortage,Operational Assessments, and credit cards)• Analyzed business reports regularly to identify inventory problems and/or areas of opportunity• Fostered a client-focused team environment as a floor coach, driving volume and anticipating clients’ needs• Achieved excellent client service by role modeling the Ann Taylor service standards• Assessed associates consistently; reviewed and communicated with associates on performance and deliverables• Proactively provided timely feedback to associates, rewarding and recognizing to drive retention• Held self and associates accountable for achievement of financial results and statistical standards• Scheduled and staffed store appropriately• Ensured compliance of all Ann Taylor practices and procedures and Federal Rules (e.g. OSHA)• Recommended ideas to improve standards and processes• Lead for execution of visual merchandising updates and product placement within corporate guidelines, and maintained visual standards as defined by the Visual Merchandising Guide• Used product knowledge tools to execute directives and interpret Store Sets• Brought to life company brand initiatives to the physical store layout

• Utilizes company tools to identify opportunities to grow the business and improve performance• Accurately communicates statistical results and identifies business needs by department contribution• Effectively monitors and executes the Direct Replenishment and Recovery processes to standard• Clearly communicates to staff; store and individual sales goals and other key performance expectations; sales results and provides guidance on what is needed to improve performance• Maintains a conversion rate equal to or exceeding company average• Consistently fosters a positive store experience by treating all customers and staff members in a fair and consistent manner• Assist in evaluating product performance, pricing, sell through and inventory levels• Assist in developing strategies to maximize business• Executes and maintains corporate visual merchandising directives to standard• Ensures all company policies, procedures and programs are being enforced• Ensures all areas of the Ops/LP audit are being executed to standard