Stephanie Hall Email and Phone Number

Lead the commercial teams within APAC in developing their commercial plans, budgets, strategic priorities and capability development. Functional ownership in the region for commercial sustainability, CX and product development and marketing. Countries included Indonesia, Hong Kong, Malaysia, Thailand, Bangladesh, India and AustraliaResponsibilities:• Working at CEO and director level to develop and deliver on budgets and strategic priorities within the country.• Built local capability and competencies aligned with the country's commercial strategy• Support countries in change management and mindset development.• Work with country managers and commercial management teams on developing sales capability, including running or facilitating workshops at executive and management levels. • Project management of key Heidelberg Materials strategic initiatives in the region, including rebranding, NPS system rollout and launch of sustainable solutions.• Collaboration with countries to develop solutions and go-to-market strategies• Support in-country Customer experience strategies and NPS process• Implementation of the Heidelberg Materials structured sales process in each country business line.• Part of global project teams including concrete innovation, launching carbon capture technology to market, sustainable revenues and sales training and competencies• Provide monthly reports for board management presentations on commercial milestones and target tracking.

Manage the implementation of the HeidelbergCement strategic goals for product and service solution introduction with a focus on sustainable and value added solutions.Responsibilities:• Collaboration with countries to develop solutions and go-to-market strategies.• Develop product and service roadmaps with countries to achieve strategic business objectives.• Consult on marketing and strategic programs within countries.• Focus on helping countries with change management and project management, utilising various tools and principals.• Work with country managers and commercial management teams on developing sales capability, including running or facilitating workshops.• Supporting the global sustainability strategy and launch of low carbon products and building sustainability awareness within commercial teams. Provide monthly analytics on global solution portfolios for board management presentations.

Lead sales enablement and go-to-market programs for the Hanson Australia GroupResponsibilities:• Managed the go-to-market program for Hanson including but not limited to product and service positioning, sales structure, new website & internal change management.• Direct reports; managed digital marketing manager, marketing coordinator and graduate program within the national sales and marketing function• Development and ownership of Sales and Marketing execution of Hanson Australia’s sustainability strategy• Lead the development of a disruptive app platform business.• Ownership over Sales effectiveness & Sales excellence programs• Coordinated and lead quarterly business reviews alongside the Hanson CEO within each sales region.• Working within the sales regions to achieve budget and organisation targets.• Developed and launched a Stage Gate Process, to harness innovation and provide a process for new product launch.• Produced Segment product and service offerings based on a strategic customer engagement project. Engaged with key national customers on long term contracts and strategic partnerships.

• Wesfarmers accounts (Coles, Kmart, Target and Officeworks) and Mondelez (Kraft/Cadbury) • Woolworths group (Woolworths, Big W and Masters) and Costco – - Directly manage two staff members, including an account manager and a supply chain analyst- Manage revenue budget line for customer portfolio- Lead senior negotiations with customer base- Taking ownership of and responsibility for the strategic development for product and service enhancements through a network of contacts in the customer’s supply chain- Develop and drive strategic relationships with major customer portfolio- Prepare and present large account management plans and roadmaps for growth for senior management review- Conduct quarterly business reviews with customer base.- Provide input to S&OP process, supporting cost minimisation.- Develop and implement joint strategic plans with key customers addressing topics such as growth, cost reduction, sustainability and ease of business.- Manage commercial tender and contract negotiations with customers

- Accounts: Holden & Ford, also the management of the manufacturing revenue in VICResponsibilities:- Organically grow revenue in a dedicated region.- Provide feedback on trends, forecasts and supply chain market information.- Qualify and work through new business opportunities.- Annual rate reviews across all platforms.- Overall account management responsibilities including growing and maintaining strong relationships and providing best-fit solutions.- Innovation meetings with key customers on a regular basis.- Contract negotiations and implementation.Achievements:- Successfully Renegotiated the Holden HFV6 contract for 5 years, 2012.- Achieving Together award finalist 2012 “Securing a 5 year contract with Nissan Australia” - Successfully Negotiated the Ford Australia Assembly Plant contract, 2012.

Offering extensive customer service both via phone and in person, providing comprehensive supply chain solutions.Ensure that customers optimize usage of equipment platforms and minimize equipment loss.Meet designated KPI's including face-to-face visits and training targets.Utilising a range of systems (eg SAP) and tools to assist clients in investigating discrepancies and completing reconciliations.Conducting PowerPoint presentations at boardroom level.Management and co-ordination of national projectsInvolvement in Sig Sigma and Yellow Belt projects.Achievements: Achieving Together award 2011 "Adding Value to CHEP's customers by assisting pool equity"2 x True Blue awards 2010

Maintain and expand current key accounts, whilst identifying and acquiring new customersMeet annual revenue and sales targetsDeliver sales proposals and presentationsDevelop and maintain rates and provide spot quotations.Work closely with other KN departments to establish and maintain operational, financial and customer set-up.

Relationship ManagementManaging customer inquiriesInventory Management and stock checking.Provide daily and weekly inbound and outbound shipped reports.Inbound operations, including transportation from supplier and receiving inventory.Outbound operations, including all fulfilment activities, warehousing and transportation to customers.Monthly billing and customer account/credit queries as required

Interact with frontline agents, distribution centres and carriers to ensure consumers receive products in the agreed time slot and specifications required.Contact point for escalations involving individual and channel customers.Utilising tools including SAP, GCRM, Excel, GTT (Global track and trace) to solve transport queries etc. lost or damaged stock.Setting up express and special shipments.Creation and modification of excel databases and worksheets to display and analyse trends on a daily, weekly and monthly basis eg. Daily escalations report.Analysing tends within the company and sector to drive process change to better meet customer demands and expectations.

ResponsibilitiesWorking with an emerging laser technology company situated within the Otago Centre for Innovation to develop their branding material.Integration of ideas from the client and myself to establish an effective brief and resolution.Development of corporate identity, such as logo, image base, letterhead, transferable poster outline and envelope.Development of clients design manual outlining the use and application of branding material and the establishment of long term goalsDevelopment of new product logo and specification sheet.