• Setting up audio and visual technology for on campus events.• Organized audio and visual cables and equipment.• Attended several seminars with executives showcasing the different career opportunities in Chicago through The Academy Group’s Lunch with Leaders series.

• Set-up photography equipment and ensured it was securely stored when not in use• Worked with incoming Chicago Freshman documenting their activities and special learning curriculum • Uploaded pictures of summer student activities for media team

• Assisted 6+ users daily with troubleshooting technical issues, created tickets with ServiceNow and documented the issues and concerns.• Escalated user tickets for other services when needed, including applications, networking, and desktop departments.• Reset passwords for users through virtual machine software.• Set up on-boarding for 40 new hires: created user profiles and determined and installed appropriate applications.• Assisted new employees with accessing web applications and OKTA Microsoft accounts.

• Mentored 16 children and adolescents from the Boys and Girls Club of Chicago as part of the Youth Digital Divas program. • Collaborated with team of 5 mentors to develop curriculum, projects, and prepare class materials.• Coordinated the Marble Run City Wide Challenge at a Chicago Public Library.• Taught basic physics mechanics to students aged 5 to 13 to prepare them for challenges involving the creation of obstacle courses for marbles.

• Consulted with LEAP Innovations to create a learning program prototype. • Created short video using iMovie to create a 3-miute commercial, design a logo, and a mission to learn business and marketing.• Attended several seminars with executives showcasing the different career opportunities in Chicago through The Academy Group’s Lunch with Leaders series.

• Configured printers and desktop computers.• Used IP detector to troubleshoot network outages and performed other basic networking tasks.• Monitored 100+ computers to ensure employee computer software was up-to-date, and updated software when needed.• Responsible for setting up new users and departing users.