Stephanie Hernandez, Mba

Stephanie Hernandez, Mba Email and Phone Number

Senior Director - Brand and Customer Experience @ Greystar
Atlanta, GA, US
Stephanie Hernandez, Mba's Location
Atlanta Metropolitan Area, United States
Stephanie Hernandez, Mba's Contact Details

Stephanie Hernandez, Mba work email

Stephanie Hernandez, Mba personal email

n/a
About Stephanie Hernandez, Mba

Successful business enterprise results from the synergy that its people and culture create. As a seasoned strategist, I combine astute business knowledge with cutting-edge technology to drive successful initiatives aligned with organizational goals and values. Utilizing my extensive strategic planning background, I build productive teams and create processes that provide maximum support to frontline operations. I bring a unique skill set to establish a highly productive team environment, nurture high-quality and sustainable relationships, and contribute to the financial success that drives business forward. My expertise lies in overhauling dysfunctional teams and molding them into productive units by recruiting quality talent and providing the resources to create programs successfully and ensure their retention. I masterfully function as a thought leader and provide solutions for executive leaders, but I can also work autonomously to provide strategic solutions.I am a catalyst for change and growth, providing innovative strategy, forecasting problems, initiating critical solutions for the organization, constantly seeking new ways to improve or modify existing processes, and providing the analytical framework and business judgment necessary to launch and oversee successful initiatives. I lead with transparency and collaboration to offer practical solutions for achieving business goals, profitability, and sustainable growth.

Stephanie Hernandez, Mba's Current Company Details
Greystar

Greystar

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Senior Director - Brand and Customer Experience
Atlanta, GA, US
Website:
greystar.com
Employees:
17862
Stephanie Hernandez, Mba Work Experience Details
  • Greystar
    Senior Director - Brand And Customer Experience
    Greystar
    Atlanta, Ga, Us
  • Greystar
    Senior Director - Brand & Customer Experience
    Greystar May 2023 - Present
    Atlanta, Georgia, United States
  • Credo Cfos & Cpas
    Chief Of Staff & Director Of Operations
    Credo Cfos & Cpas Jun 2020 - May 2023
    Alpharetta, Georgia, United States
    Transformed a team into an efficient and effective world-class organization that provides strategic insight and planning to build company culture and increase its value.Highlights of accomplishments in this role include:• Evaluated talent to determine its value to the company and guided changes necessary to create a culture of excellence.• Spearheaded an effective hiring campaign to acquire high-quality personnel and implement an effective program to assure their retention• Automated marketing and sales funnel, resulting in greater brand awareness and lead generation, increasing sales by 100% YoY.• Built trusted sustainable relationships improving close rates by 80% by aggressively marketing and launching a transparent communication model.
  • Verizon
    Chief Of Staff To Market President
    Verizon 2017 - 2018
    Greater Atlanta Area
    Provided support to the Regional President as an SME and valued consultant to establish effective standardized procedures.Highlights of accomplishments in this role include:• Guided company vision as a trusted, autonomous decision maker to lead the prioritization of information, data, and access to operations for Verizon's Southeast Market.• Authored and developed the playbook for operations, safety, and lease negotiations of the real estate portfolio composed of +45 offices and +20 employees.• Aligned multi-channeled growth strategies through cross-functionally collaborating with Consumer Marketing, Sales Operations, and HQ Strategy Teams to substantially increase YoY new account growth.• Crafted executive communications, guided analytics and deck development for customer presentations, and facilitated community events, including employee-facing town halls, business summits, leadership webcasts, and operations reviews.• Coordinated responses to natural disasters by coordinating volunteers, communications, and media relations to provide seamless interactions with the public and government entities.
  • Verizon
    Digital Sales & Operations Manager
    Verizon 2016 - 2017
    Greater Atlanta Area
    Served as the liaison between the Southeast Region and Corporate HQ. Provided support for frontline salespeople.Highlights of accomplishments in this role include:• Utilized comprehensive sales strategy and leveraged online app sales channels to grow sales by 12%.• Initiated an internal website to communicate the initiative before deployment to greatly clarify the project leading to its successful implementation.• Created and implemented a frontline-facing website featuring real-time updates to strengthen the support of marketing and sales teams.
  • Verizon Wireless
    Events, Sponsorships & B2B Marketing Manager
    Verizon Wireless Jan 2012 - 2016
    Morristown, Nj
    Advanced rapidly from Campaign Analytics Analyst to Events Management.Highlights of accomplishments in this role include:• Planned and executed +150 events a year while reducing annual costs by +250K.• Built strategic Small Business Partnership sector to produce over $1MM in incremental annual revenue.• Negotiated highly visible sponsorships with the NFL, MLB, and NBA to deliver an annual ROI increase of 30%.
  • Verizon Wireless
    Marketing Department Coordinator
    Verizon Wireless Aug 2011 - Aug 2012
    Morristown, Nj
    • Coordinated, assisted with and ensured office efficiency for a department or region through high level administrative support that often required exercise of discretion, judgment and negotiation.• Prepared documents including customized reports, presentations, proposals and correspondence.
  • Verizon Wireless
    B2B Communications
    Verizon Wireless Apr 2011 - Aug 2011
    Morristown, Nj
  • Ecommerce
    Content Writer
    Ecommerce 2010 - 2012
    • Created and edited technical product descriptions published in online commerce sites including Amazon and eBay.
  • Private Music Instructor
    Music Instructor
    Private Music Instructor 2007 - 2012

Stephanie Hernandez, Mba Skills

Leadership Customer Experience Social Media Public Speaking Digital Strategy Sales Customer Satisfaction Telecommunications Business Analysis Team Leadership Strategy Microsoft Office Program Management Microsoft Excel Social Networking Marketing Training Customer Service Management Project Management Wireless

Stephanie Hernandez, Mba Education Details

Frequently Asked Questions about Stephanie Hernandez, Mba

What company does Stephanie Hernandez, Mba work for?

Stephanie Hernandez, Mba works for Greystar

What is Stephanie Hernandez, Mba's role at the current company?

Stephanie Hernandez, Mba's current role is Senior Director - Brand and Customer Experience.

What is Stephanie Hernandez, Mba's email address?

Stephanie Hernandez, Mba's email address is sh****@****nce.com

What schools did Stephanie Hernandez, Mba attend?

Stephanie Hernandez, Mba attended Centenary University, Centenary University.

What skills is Stephanie Hernandez, Mba known for?

Stephanie Hernandez, Mba has skills like Leadership, Customer Experience, Social Media, Public Speaking, Digital Strategy, Sales, Customer Satisfaction, Telecommunications, Business Analysis, Team Leadership, Strategy, Microsoft Office.

Who are Stephanie Hernandez, Mba's colleagues?

Stephanie Hernandez, Mba's colleagues are Jacob Grohman, Michelle Flis, Nats Margarette Ferrer, Erin Fett, Jennie Nguyen, Mariano A Arguello, Gavin Hatch.

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