• Provide customer service by answering, handling and resolving customer questions, requests, issues, complaints to complete satisfaction• Purchase products and alter sales orders and shipping data as needed• Monitor customer accounts and follow up with clients for administrative purposes• Provide customers with quotes, and process sales orders in a timely fashion• Ability to multi-task, prioritize, and manage time effectively• Update product knowledge by participating in educational seminars• Support account managers during the sales process from proposal to finalization• Communicate customer issues and feedback to appropriate individuals using established communication channels

•Developed ability to perform in fast-pace environment•Uses Microsoft Excel to record and maintain all inventory recording what is being used at which location, noting defective inventory and overall organization•Supervise up to 15 employees and properly train them on equipment and processes•Responsible for managing inventory of computers being installed and removed in school (K-12) labs•Organize and manage projects with CMS district•Focus team on objectives and track progress to ensure project milestones are completed on time with the desired results•Responsible for over 20,000 devices up to $1 million in inventory for over 100 schools•Works cross-functionally to solve problems and implement changes.