- Provide operational support for the Expansion and Model Replication department. - Consult cross-organizational teams on policy and procedure creation and documentation.- Coordinate change management with cross-organizational teams to improve internal business systems that impact the customer experience and increase staff capacity. - Create onboarding protocols for individual teams and Human Resources. - Supervise the Customer Service Team. - Served as Secretary and Chair of the Diversity, Equity, Inclusion and Accessibility (DEIA) Council.- Restructured the DEIA Council to engage the field to allow for networking opportunities and to inform the work and cultural relevancy of the National Center. - Served on the Strategic Framework Team and Policies and Procedures Committee.

- Served on a team of national, regional and state specialists to support, develop and monitor the quality of Parents as Teachers implementation supports provided to affiliates across the nation, in Tribal communities and abroad. - Worked in concert with the Manager of Implementation Supports to make certain that Parents as Teachers affiliates have strong, consistent and quality supports to assure model fidelity and maintain Blue Ribbon status. - Created and/or improve processes for the EMR department, including intellectual property agreement requests, fee-based contracts, and implementation support course management.- Supported the Customer Service team in delivering high-quality customer service to the entire PATNC network.

- Provided technical assistance for parent educators and supervisors offering home-based services through the FACE program, funded by the Bureau of Indian Education. - Ensured program quality by completing and reviewing team reports to evaluate programs and staff in compliance with FACE Guidelines and Assurances as well as Parents as Teachers Essential Requirements and Quality Standards. - Optimized program operations by creating tools with feedback from FACE programs and technical assistance team. Made FACE and PAT professional development resources more accessible by managing FACEResources.org via WordPress.

- Serve on the working Board of Directors as the Vice Chair, and Governance Committee Chair.- Lead the development of the organization's bylaws, mission and vision brainstorming, strategic planning, onboarding processes, and supervision of program staff.- Led the ED Search Committee process.

- Assisted in strategic planning and budget development.- Created community partnerships with STL profit and nonprofit organizations.

- Served as Director for the largest branch of the Gateway Region Association. - Managed membership base of 12,300+ members, with a $2.5 million budget. - Oversaw sales, billing, collections, facility rentals, financial assistance and supervised 25 service center employees and volunteers. - Facilitated organizational change management through an Association merger with Southwest Illinois. - Developed member retention strategies and organized cultural membership appreciation activities and events. - Connected the Y with the local community by creating relationships with local businesses, organized adopt-a-family with a local shelter, a backpack drive with local elementary schools, and supervising interns from local colleges, such as Fontbonne University’s Health Education and Promotion department. - Contributed to Association-wide engagement strategies while serving on the Membership Engagement and Retention Committee.

- Served the Southeast Asian community of Rhode Island through social service programs including the Affordable Care Act (ACA), Volunteer Income Tax Assistance (VITA), Victims of Crime Assistance (VOCA), and Meals on Wheels. - Assisted in organizational development by acting as the project manager for their annual fundraiser and participated in the grant writing process. - Increased the organization’s capacity by supervising an intern from Providence College’s Health Education program.

- Created and maintained administrative documents and files. - Facilitated Professional Learning Communities (PLCs) for early education and care coaches.- Compiled regional data reports for the State Department of Early Education and Care. - Created outreach materials.

Working board member for an emerging non-profit whose mission to provide activities and services to promote healthy decision making for adolescent residents of Burrillville, Rhode Island.

- Served young residents of NeighborWorks affordable housing, and the greater community, through out of school programming. - Secured grant funding for both program operations and projects. - Designed programs to engage high school youth in developing real-world skills.- Fostered mentoring relationships with program staff to achieve self-sufficiency; and promote financial planning and community partnerships through the development of Saving Accounts for Future Education (SAFE) with Navigant Credit Union. - Supervised 18 contracted teachers and volunteers and a Community Builder-In Residence program. - Faclitated community collaboration by co-organizing Woonsocket’s Innovative Solutions to Education (WISE) and partnering on local organizations on several grant applications.

Taught at Woonsocket Middle School and Woonsocket High School

Managed operations and sales of Copy and Print Center.

Tutored students one-on-one for math, reading, and home work support.