Manger Of Operations, Emr
Current- Provide operational support for the Expansion and Model Replication department. - Consult cross-organizational teams on policy and procedure creation and documentation.- Coordinate change management with cross-organizational teams to improve internal business systems that impact the customer experience and increase staff capacity. - Create onboarding protocols for individual teams and Human Resources. - Supervise the Customer Service Team. - Served as Secretary and Chair of the Diversity, Equity, Inclusion and Accessibility (DEIA) Council.- Restructured the DEIA Council to engage the field to allow for networking opportunities and to inform the work and cultural relevancy of the National Center. - Served on the Strategic Framework Team and Policies and Procedures Committee.