- Identified and executed workspace support services for growing start-ups and enterprise companies across a range of WeWork member accounts.- Owned Salesforce Service Cloud platform for 300+ members at WeWork Penn Station and Enterprise location; handled omni-channel routing to appropriate departments and conducted in-person check-ins on ticket resolution.- Promoted WeWork workspace offerings to potential members; performed tutorials for WeWork website and IOS App, provided Sales team with new leads and conducted tours of Community Floor highlighting in-house offerings.- Created 3 - 4 weekly tailored community events for enterprise members; ascertaining hospitality touchpoints to enhance member experience and retention.- Executed and owned move-in/move-out process for 3 - 5 member accounts (1 person private office - 30 person large private office) per month; completed COI verification, liaise with Billing and Sales team for member contracts and invoice issues; created welcome packets with pertinent information on WeWork memberships.- Mentored 4 Community Associates within the WeWork Tri-State area; shared resources on best practices, held weekly in-person/virtual check-ins and created a Slack Community Associate support group channel.- Implemented an events budget for WeWork 71 5th Avenue location which included No Spend Monday events, added a cap of $100 for small scale events and $200 for larger events; saving ~$200 per month in our budget for the months of September - December 2019.

- Developed and executed school wide project plans for student, teacher and family facing events (i.e. 1st days of school, Parent-Teacher Conference, Interim Assessment Testing, PSAT’s).- Organized and planned all school year and end of year field trips; serve as main point of contact for large groups of 340 students and 40 staff members, maintained consistent contact with vendors to ensure payment and paperwork was processed, created schedule of events for school groups and organized transportation.- Served as Recruitment Ambassador for the 2018-2019 school year; offered 5th – 8th grade seats to potential new families, conducted school tours of 2-10 people, canvased within the surrounding neighborhood and collaborated with local community and after-school organizations.- Managed 3 school summer operations interns for 2018 - 2019 school year; created weekly task list of school facilities tasks, led weekly check-ins highlighting summer goals and coordinated work hours.

- Managed the schools Junior Varsity Basketball, Varsity Basketball, Flag Football and Track & Field teams for the 2018 - 2019 school year - Lead weekly 1:1 check-ins and start of season group check-ins with 5 sport coaches- Systematized communication between coaches and families to further engage investment in Middle School sports - Created new student and parent contracts to effectively communicate the criteria needed to join a school sports team

- Served as initial point of contact and administrative support for families, teachers and vendors within the front office.- Strengthened relationships with building staff (i.e. school nurse, custodians and Public School Staff) to ensure a friendly and open co-located school environment.- Assisted incoming families with all necessary registration documentation and online forms for New Student Registration.- Created and implemented a new excel Report Card Conference tracker that assisted in gathering data quicker for meeting schedules and family attendance.- Coordinated school finance system such as completion of financial forms, inputting of invoices, staff reimbursements and maintenance of financial relationships with over 7outside vendors (i.e. Amazon, Staples and Land’s End).

- Respond to inquiries from college center visitors; provide administrative support.- Train 10 Information Desk Workers on their job requirements and expectations.- Set-up 3-5 conference rooms for meetings per shift.- Attend weekly manager meetings discussing current staff, upcoming events, building updates and concerns.

- Facilitate and organize Common Ground; group discussions held once a month with various clubs and organizations on campus; lead monthly team meetings. - Assist the Chaplain in developing campus-wide initiatives.

- Coached soccer teams of boys and girls ages 8 – 18; taught teamwork and good sportsmanship.- Facilitated group reflection time and discussions on healthy relationships, making good decisions, sexual health, and substance abuse during health sessions with boys and girls. - Participated in team leader group discussions on improvements of the holiday programme and highlights of the week.- Attended training with MKI (Medical Knowledge Institute) on how to lead group discussions with children and teens on sex, alcohol, drugs and relationships.-Organized and operated 3 fundraising events generating $300 on Franklin & Marshall campus.

- Attained training with counseling services, public safety, and College House Prefect on peer mediation, detecting student depression and how to effectively deal with emergencies.- Led 16 freshmen in orientation activities and discussions (i.e. academic etiquette, tutoring system on campus, library resources, having a safe and fun social life).- Brief the House Prefect on status of the floor and how freshmen are adjusting to college life.