Stephanie Jacobs Email & Phone Number

Remote

- Engaged with members to understand and resolve complex billing and claims issues, provide insurance benefits, and connect with health professionals to address urgent health concerns.- Reviewed and processed insurance claims for accuracy, completeness, and compliance with company policies and regulatory requirements, maintaining a 98% accuracy rate.- Investigated and evaluated claims by gathering relevant information, analyzing documentation, and conducting interviews with claimants and witnesses.- Determined claim eligibility, coverage, and liability based on policy terms, contract provisions, and legal guidelines.- Communicated claim decisions and settlements to policyholders, attorneys, and other stakeholders in a clear and timely manner, ensuring customer satisfaction and retention.

Jacksonville, Florida

- Oversaw monthly P&L, review incoming online orders and ensure packaging and shipping of company products within 24 hours of order being received.- Implemented streamlined processes and procedures to enhance workflow and reduce turnaround times, resulting in improved overall performance metrics.- Oversaw resource allocation and budget management to ensure optimal utilization of financial resources and adherence to fiscal targets.- Utilized data-driven insights to identify areas for process improvement and implement innovative solutions, driving continuous operational enhancements.- Developed and maintained key performance indicators (KPIs) to monitor operational performance and identify opportunities for optimization and growth.- Responsible for developing marketing campaigns and overall social media presence for the company.- Assisted in obtaining new business and company partnerships which have led to over $20,000 in new client online sales within companies in the last 12 months.

Dallas/Fort Worth Area

- Supervised a team of 8 Application Processors to ensure they are meeting company standards.- Spearheaded the completion of Social Security disability applications, meticulously compiling and organizing medical and vocational evidence to support claims.- Liaised with clients, medical professionals, and vocational experts to gather necessary documentation and ensure accuracy in disability applications.- Strategically advocated for clients throughout the Social Security disability application process, including initial applications, reconsiderations, and administrative hearings.- Team was responsible for reviewing medical, financial, and work history information to assist potential clients in confirming eligibility to receive social security disability benefits.- Responsible for approving PTO, managing team overtime and providing profitability reports to the call center manager on a monthly basis.- Collaborated with internal departments such as underwriting, legal, and risk management to resolve complex issues and mitigate risks.

Dallas, Texas

- Operated as certified co-teacher for multiple classroom from grades 6th through 8th- Developed a positive classroom environment, implemented daily curriculum in partnership with primary classroom educator, utilized psychology experience to assess students mental health and overall educational advancement.- Developed content teams with fellow cohorts and built relationships with families to ensure the needs of every student are being met inside and outside the classroom.

Atlanta, Ga

- Provided academic and behavioral support for student within his general education class and special education class.- Collected data and monitored progress on goals and objectives aligned with IEPs- Worked alongside general education and special education teachers to also provide support to other students

Marietta, Ga

- Instructed students in the absence of their regularly appointed teacher. Was responsible for following the lesson plans of the regular teacher and strived to maintain normal classroom and discipline procedures. - Utilized education and core knowledge base to work collaboratively in a paraprofessional position to assist full time teachers with students defined as varied exceptionalities and/or children with special needs.

Jacksonville, Florida Area

- Drives overall Customer Relationship Management (CRM) activities and direct marketing, including monitoring, reviewing and reporting on marketing activities and results to develop insurance workshops for current and potential clients.- Daily responsibilities include outbound calling to new, current and former clients to inform them of the products and services currently available to obtain and/or sustain customers business.

Master'S Degree, Counselor Education/School Counseling And Guidance Services

Bachelor Of Arts (B.A.), Educational Psychology

Activities and Societies: African American Student Union - Public Relations Chairperson