Stephanie Lyons Email & Phone Number

-Manages an education and development program for over 650 associates -Coordinates and executes 60 training and continuing education classes for property management professionals per year -Creation and maintenance of a learning management system to enable associates to complete and track their education classes -Assists with the acquisition of new.

Cincinnati, Ohio, United States

-Coordinated 60 training and continuing education classes for property management professionals per year -Executed all administrative functions of the Training Department including accounts payables, accounts receivables, creating training schedules, and various administrative work -Provided training support to over 650 associates and delegated questions.

Cincinnati, Ohio

-Provided support to the organization by assisting as a Leasing Professional and Property Manager while offices were short staffed or needed additional help

Columbus, Ohio Area

• Communicated with prospective residents via phone and email, explaining the advantages and features of the community
• Performed tours, addressing customer requests and highlighting unique features of the community
• Brought in over 75 new leases to the property, increasing the property occupancy rate to 94%
• Provided excellent customer service to prospective residents, residents, and vendors
• Received recognition for most improved sales team in the company
• Planned & executed monthly resident events for groups of 25 or more

Columbus, Ohio Metropolitan Area

• Provided customer service by answering phones, arranging reservations, answering customer questions, and facilitating communication between management and customers
• Served customers and coordinate takeout orders
• Built sales by using suggestive selling techniques

Columbus, Ohio Area

• Prepared food, served food, maintained a clean working environment, and provided excellent customer service
• Managed my station, trained new employees, and supervised employees
• Received multiple raises and a promotion based on my leadership abilities, communication skills, job knowledge, and teamwork