Stephanie Meyer Email & Phone Number

Phoenix, Arizona Area

Phoenix, Arizona Area

Managed projects for a diverse set of clients while working with constantly evolving, complex technological tool. Supported a portfolio of hundreds of clients as a virtual assistant to identify solutions, plan travel, maintain schedules, and complete research. Developed strong customer relations through consistent quality customer service and attention to.

Phoenix, Arizona Area

Bloomingdale's Client SpecialistProvided outstanding customer service by placing orders via phone and assisting customers with existing orders, including resolving payment and shipping issues, answering product questions, assisting with shopping, and assisting customers with missing, damaged or defective merchandise. Served as a peer mentor to new hires to.

Hired by a variety of organizations to do freelance work, including: copywriting and editing; social media posting, website monitoring and maintenance; blogging; blogger outreach; media outreach; SEO monitoring; marketing resource creation; and link acquisition.

Managed all social media accounts for seven clients. Duties included:- Writing monthly blog posts of 400 to 600 words- Posting daily to Facebook, Twitter, Google+ and LinkedIn- Managing and building followers on all social media accounts- Searching for and fulfilling guest blog and subject matter expertise opportunities- Managing and maintaining all.

Phoenix, Arizona Area

Wrote call handling scripts for customer service agents. Created and managed knowledge base communities, including: updating information, creating user accounts, changing user permissions, creating announcements and promoting agent participation. Trained management and customer service agents on use and best practices of knowledge base communities..

Cincinnati, Ohio Area

Designed Credit Customer Service instructional material, daily communication updates, online reference material and reinforcement activities to support 3K associates in the U.S. and overseas. Executed design with a research and evaluation strategy, resulting in positive impact to associate learning experiences. Consulted subject-matter experts to gather.

Provided outstanding customer service by helping credit card holders resolve credit account issues, explaining policies and procedures and helping customers manage their accounts. Kept informed of Macy’s credit terms and updates by utilizing associate tools, including daily communication updates, online reference materials and reinforcement activities.

Cincinnati, Ohio Area

Developed media lists; created editorial calendars; researched, wrote, edited and distributed news releases; created promotional materials, such as fact sheets, biographies and postcards and assembled media kits for local, national and trade media pitching for 10 clients. Tracked and measured media coverage and created media reports for 10 clients..

Placed orders and followed order through manufacturing to delivery of finished product, including establishing on-going customer relationships, creating spec books of custom orders, maintaining and updating library system of spec books, creating Excel spreadsheet system to organize customer data, tracing warehouse inventory, placing replenishing orders and.

Assisted customers with custom personal and corporate order placement by phone and e-mail. Trained new phone associates on job duties, policies and procedures. Assisted Phone Center Manager in record keeping and call statistics

Helped customers find a mobile phone and plan to fit their needs. Familiarized new customers with their minute plans and usage rules.