Stephanie Ring Email & Phone Number

Maintain and develop relationships with Clients and Broker PartnersAssist employers with any claim or new service model queries to assist with delivering a positive experience with any interactions with EMLEnsure any feedback or concerns provided be a client is actioned in a timely manner.Work with internal and external stakeholders to ensure service delivery is in line with individual customer expectationsArrange quarterly claims review for clientsArrange adhoc meetings for client’s to discuss any contentious matters

Managing and developing a team in the new service model

Team leader for small business from June 2015 to June 2016 including Mobile Case Management from Feb 2016 to June 2016Lead and support the development of a team of case managersManaging personal work performance and that of case managers - ensure they understand what they are accountable for.Identifying resource any skill gaps and developing a plan to bridge gaps.Ensure the team achieves KPI targetsCompletion of monthly and quarterly performance reporting Recruit, develop and retain team members.Coach, guide and manage the performance of case managersEnsure case managers meet competency requirements.Conduct regular feedback with case managers Ensuring poor performance are identified and that counselling and disciplinary procedures occur

Portfolio management for the TMF Portfolio Claims management

Sydney Cbd

• Portfolio management for various corporate clients including aged care, manufacturing and hospitality industry • Claims management (Early Contact - Making liability decisions on claims within timeframes) - full management of claims portfolio of between 50-90 claims• Developing and completing action/strategic plans on claims to get injured workers back to work in a safe and sustainable environment.• Liaising with doctors, rehabilitation providers and treatment providers to discuss Return to work timeframes and appropriate treatment plans.• Internal and external case conferencing• Injury management• Quarterly claims reviews with corporate clients• Address individual customer’s need requests and queries. I have been the Coach/mentor to new starters and assistant case managers in the business.Currently assisting with the development of a new system for the businessKaizen Mentor - Process Improvement

Sydney Cbd

• Portfolio management for various corporate clients including betting industry, construction industry, manufacturing and fitness industry • Claims management - managing a portfolio of between 80-110 claims, managing front end claims of both corporate and SME claims, also managed a portfolio of Tail claims.• Injury management• Quarterly claims reviews with corporate clientsMentor to various new starters in the business.Conducted training sessions for clients.I have been a subject matter expect on projects within the business whilst still carrying out my role as a senior case manager.

Norwest

• Assistant Manager: (McDonalds) Responsibilities include organizing maintenance tasks to be completed Daily, Weekly, Monthly and Quarterly.Completing daily inventory, completing a weekly order according to store’s needs, performing month end and accounting for any variances the store may have.Crew Training Manager/Roster manager: (McDonalds) Organising Crew Trainer meetings. Handling counselling sessions, performance reviews and performance improvement plans. Organising a Weekly training Schedule. Interviewing potential staff. Promoting crew recognition program, maintaining crew files. Organising orientation for new employees starting at store Preparing weekly crew rosters, setting up training plans according to budget put forward.Coached a crew person through Cert II Retail Supervision. Assisted opening a Brand New store in Rouse Hill and training new crew for the store.

Advanced Diploma In Human Resources, Human Resources Management And Services

Lean Six Sigma - Yellow Belt

Diploma In Human Resources, Business/Human Resourses

Advanced Return To Work Coordination

Ohs Consultation Andhealth And Safety Representative – Bridging Course

Certificate Iv In Workers Compensation

Cert Iv In Business (Human Resources)

High School Certificate