• Provide direct services to victims of domestic and sexual assault. • Aid with assessment and orientation of clients entering emergency shelter hosting units.• Respond to immediate needs of the residents and hotline callers.• Manage administrative department by maintaining a safe and secure work environment• Develop and maintain good working relationships with local government bureaus, agencies, and authorities. • Organize and accurately maintain the filling system of confidential information. • Managing volunteer and community service coordination at Steps to HOPE, Second Chance Thrift Store, and Steps to HOPE Thrift Barn.•Support the Marketing Coordinator and Executive Director with fundraising efforts through donor research• Serve as primary contact for updating, adding, and maintaining donor and prospect records using donor database software• Assist with the creation of donor lists and other gift reports• File all donation-related paperwork in an organized and timely manner• Manage donation acknowledgment process by sending thank you notes and other specialized communications• Collaborate with team to track department expenses and budget reconciliation• Perform database maintenance and clean up as scheduled• Assist with scheduled time-sensitive mailings• Provide support for special events and projects, including mailings, phone inquiries, in-kind gift tracking, and attendance• Order supplies and maintain departmental inventory

• Produce all marketing materials including flyers, online marketing, social media posts, etc. to build our brand continuously• Identify and propose internal/external ideas and initiatives to help promote general awareness of the company brand• Research and report on competitors and industry leaders in the social media space• Work collaboratively to plan the concept and creative direction for all traditional and digital marketing and communication initiatives.