Managed the flow of day-to-day operations with a credit team of five staff members.Set monthly, weekly, yearly objectives/KPI and supervise staff performance, recruitment and develop staff through CDP's.Creates reports to update the company on team’s progress.Handles major head office and client accounts, visits customers and travels to business meetings with the Home office.Improves departmental processes and procedures.Negotiate with suppliers, e.g. credit information, credit insurance.Ledger and bank reconciliations, investigates misallocated cash and monies gone missing.Complete aspects of yearly Financial Audit and BACS audit, ensuring compliance is of a high standard.

Worked with minimal direction when collecting.Anticipated developments, and identified accounts that required special attention.Handled disputed accounts and negotiated to bring payment into line with terms.Started legal proceedings if debts were not paid within an agreed time.Identified clients of high risk and took appropriate action including referring to solicitors and then liaising with bailiffs and debt councilors where necessary.Completed field collection visitsMaintained accurate team measurement and performance statistics.Hands on approach and responsibility supervising a debtor services team of 7 peopleEnsured the credit department interacted well with customers and other departmental colleagues.Communicated clear instructions to team members.Monitored team members' participation to ensure the training they had was being used, and if not provided additional training.Managed holidays and carried out monthly one to ones and performance reviews along with my manager.

Timely and effective collection of all debts and customer payments.Negotiating re-payment plans.Excellent communicator with a tactful manner.Ability to keep calm under pressure.Maintained accurate and up to date customer details and account records.Worked with a minimum of supervision on collection of overdue accounts.Regular customer contact by phone, fax and email.Used initiative and imagination to achieve targeted results, while promoting great customer service.Made adjustments, handled queries and resolved problems within company guidelines and policy.Worked under direction of and reported to Credit Manager.

Responsible for handling calls from new and existing customers regarding a variety of requests.Used knowledge of products/services as well as great customer service skills to professionally address issues, provide support and offer information as needed to keep customers satisfied and retain business.Answer enquiries from customers by telephone, email, fax and post.Excellent customer care skills.Confident, clear and friendly telephone manner.Professional attitude.