Stephanie Sin Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

August, 2011 – Contract ends June 28th, 2012Lead, participate and facilitate meetings and working group sessions with stakeholder representatives, particularly with regards to current and future state analysis, scope determination and training for the PARIS Mental Health and Addictions (MHA) Coastal Rural implementation.Document both current and future states using workflow diagrams, and perform gap analysis.Liaise with key stakeholders to ensure detailed business and system requirements are documented and signed off.Determine work items and assess priorities to develop strategic recommendation plan with configurations and customized system solutions.Prepare system specification documents to meet business requirements while maintaining and applying current PARIS team standards. Work with the development team to test forms and reports to meet future state workflows.Participate in the preparation, design and delivery of training sessions, training material, and application support documentation to support the automated workflow and clinical application.Conduct training sessions across Coastal Rural MHA for three activation phases of the PARIS implementation. Support the implementation in Coastal Community programs participating in site readiness, installation, data conversion and other implementation activitiesProvide on-site support for system users during go-live and when necessary.Communicate system and clinical practice issues to Project Leads and Project Manager for resolutions as appropriate.

Defined business problems and provided recommended solutions for the Integrated Voice Response (IVR) and Pay-per-call (PPC) systems to ensure that business requirements support business objectives and provided clear, complete, concise and non-ambiguous requirements documentation for software development projects on a centralized wikipage. Analyzed current business challenges; mapped current business processes to the new system or service; develop resource and cost estimates; ensured the context and implications of change are understood by the business stakeholders and the project team.Worked with the project champion to prioritize and rationalize the requirements, and then broke-down the project into stories.Facilitated problem solving discussion sessions and joint application design sessions.Worked with business owners and the project team to decompose project features, and grouped the features into release components with logical release flow. Acted as a liaison between development, QA, and business owners throughout the development lifecycle.Assisted with the development of the organization’s requirements engineering policies, procedures, and tools, including use and continuous improvement of a requirement process.

Identified business needs and conducted information systems planning by: leading joint planning sessions with internal Tourism BC stakeholders, developing business and information system plans and solutions, developing cost estimates of operating applications, ensuring that plans conform to Tourism BC’s strategic directions, and negotiating contract deliverables between technical service providers and business users.Defined user’s needs and implemented new or modified information systems by: assessing options, developing business cases including technology alternatives, cost benefit analysis, determining and recommending requirements for projects, preparing contract language for systems projects, managing relationships with vendors and ensuring the operation, support, security and maintenance of the production application systems are delivered. Created policies and procedures for the support maintenance and enhancement of Tourism BC applications.Documented procedures, workflow, processes and operational requirements.Provided education and training to internal and external clients on existing platform and Tourism BC environments.

Gathered project requests from PHSA agencies and complete the pre-scoping of requirements to determine if they are in alignment with the PHSA IM/IT Strategic Plan and enterprise-wide standards. Learned business processes and data flow in programs and departments to prioritize potential projects and implementation of Information Systems for: provincial initiatives, reporting mandates, better patient safety and outcomes, gather quality data, mitigate risk, accessibility to information and comply with standards.Established relationships with clients and stakeholders to better understand their needs and drive strategic planning processes. Assisted in coordinating and managing provincial (BC) and territorial (Yukon) upgrades of the integrated Public Health Information System (iPHIS).Managed a small team to provide 24 by 7 operational systems support for iPHIS. Duties included providing project management services for system upgrades, supervising staff, troubleshooting, system maintenance, and issue escalation.Chaired the provincial iPHIS CHAMPS Committee Meeting which discussed issues and business processes in each Health Service Delivery Area that uses iPHIS.Acted as a committee member on the iPHIS Governance Council, providing updates and support functions on the iPHIS system.Was responsible for liaising with Public Health National Agency and developers to ensure the delivery of hot fixes and various change requests for the iPHIS Application.Conducted thorough internal testing and coordinated User Acceptance Testing with the users on all the items in hot fixes or patch releases for iPHIS. Ensured that quality processes were in place to maintain application. Duties included creating issue logs, periodic testing of backups, disaster recovery plans, escalation procedures, and communication channels.Coordinated training activities as needed for system upgrades, new staff, or module based training for a specific group of staff.

Prepared documentation such as training manuals, training scenarios and presentations for the provincial Version 6.5 Integrated Public Health Information System (iPHIS) upgrade.Led all training sessions of the new functionality in upgrade version of iPHIS through face-to face and WebEx sessions. Provided level 2 support for all functions and modules within an application.Managed co-op student’s work load and delegated tasks accordingly to other analyst. Created and updated user acceptance testing scripts.Performed regression testing for multiple conversion cycles.Formulated and presented client change requests to provincial committees. Prepared project plans for system upgrades including database and front-end application. Actively participated and provided recommendations in provincial user groups. Liaised with national agencies for the preparation and execution of enhancements.Gathered and reviewed business processes in order to provide recommendations to developers and stakeholders.Reviewed data standards policies for compliance and usability.Performed interface testing between the Misys Lab Information System and iPHIS application. Maintained up-to-date bulletins and all information documentation for iPHIS on the external web application for our clients. Used the Advanced Query Tool to extract reports from the database for testing data conversion. Participated in the interview, scoring, and selection process for subordinate positions.

Evaluated current PathNet Laboratory Information System HEAT call triage process and produced a report with recommendations to make the process more efficient through change management.Conducted interviews with analysts, users, and help centre staff to gather information for the project.Delivered a presentation on the final evaluation of the call triage process for the Information Services team and other executives. Analyzed application call statistics for trends and edited HEAT ticket categorizations for accuracy.Triaged PathNet HEAT tickets from the CLS helpdesk to appropriate Application Analysts.Used various PathNet functions to retrieve data from the LIS for validation to investigate a Service Interruption Review.

Developed extensive module based training documentation for iPHIS. Performed user acceptance testing for the Version 6.4 conversion of iPHIS.Supported the iPHIS helpdesk by assigning HEAT tickets and emails to people in designated functional areas.Prepared Excel spreadsheets of all the fields, codes and their definitions in the Lab module of iPHIS for standardizing across all Health Authorities in BC.Trained the next co−op student in iPHIS and passed on all roles and responsibilities to her.

Converted ICD-9 to ICD-10-CA codes SAS programs for Benchmarking of Hospitals Report 2004.Wrote the System Integration and Change SAS Indicator codes for the Hospital Report 2004.Produced a user manual for Folio Views 4.2 ICD-10-CA and CCI.Completed the MIS Guidelines course and received certification upon passing the final exam. Conducted ad-hoc data extraction requests from the Discharge Abstract Database (DAD).

Masters Certificate, Project Management

Project Management; Business

Bachelor Of Science, Health Information Science