Stephanie Smith Email & Phone Number

• Oversaw and nurtured relationships with a diverse portfolio of over 300 clients, ensuring their satisfaction and addressing their unique needs.
• Built and nurtured strong relationships with customers, serving as the main point of contact to ensure their needs and expectations were met and exceeded, resulting in an impressive customer retention rate of 97%.
• Proactively resolved challenges and frustrations faced by users, consistently achieving high levels of customer satisfaction.
• Utilized data-driven insights to implement strategies for continuous improvement and customer success optimization leading to a 10% revenue increase for my clients.
• Conducted webinars, workshops, and training sessions to educate clients on new features and industry best practices.
• Designed, launched, and managed a comprehensive feedback collection and distribution process company-wide, establishing a formalized system to gather insights from customers, employees, and stakeholders.

The Seas With Nemo And Friends

• Motivated guests towards conservation efforts of marine animals
• Spoke in front of large crowds to teach people about SCUBA

• Inspired conservation to over 47,000 guests as a Wilderness Explorer Troop Leader over 7 months
• Utilized interpretation skills to teach about a variety of animals around Disney’s Animal Kingdom

Orlando, Florida Area

• EDUCATION:
• Write and create long-term plans utilized by teams of at least 10 educators
• Create an eLearning curriculum used by teachers across the school district
• Develop students to show more than 1 year of growth
• Present and collect data at data meetings with multiple stakeholdersTRAINING:
• Led a virtual district-wide training on an ed-tech platform to over 40 teachers

• Implemented lesson plans left by absent teacher
• Managed new groups of students on a day-to-day basis

• Planned and implemented lessons for students ages 4 through 11
• Effectively managed classroom environment despite variety of ages

Hollywood Studios

• Sold merchandise in 17 different locations through the Disney College Program
• Interacted with guests from around the world and conducted magical moments
• Handled cash and other monetary transactions on a daily basis
• Effectively worked with a large team of cast members in my area

Austin, Texas

• Managed a residence hall floor of diverse female undergraduate students
• Maintained bulletin boards on green living, education on relevant topics, and information about activities on campus
• Counseled students on various personal and academic issues
• Recruited and assessed future candidates for the Resident Assistant position