Stephanie Temples Email & Phone Number

Concord, Ca, Us

Pleasanton, California, Us

Retrieved annual headcount reports for Human Capital Management and Payroll software subscriptions. Targeted medium and large enterprise clients, with a focus on the healthcare sector. Document contracted headcounts and generate quotes for expansion events if customers surpass their contracted baseline figures. Utilize the Workday systems and adhere to processes within Confluence, Google Docs, Okata, Salesforce, SalesSpot, Slack, MSOffice. Fostered collaborative alliances across teams, particularly with Sales and Contracting.

Palo Alto, Ca, Us

Leveraged product deployments, training workshops, quarterly business reviews, product roadmaps, and product strategies to drive customer success. Forged a customer-vendor relationship built on transparency and trust which led to an advanced understanding of revenue drivers and technical impact versus business impact. Acted as a trusted advisor and advocate to major named accounts.Key Achievements:• Successfully renewed $2M in annual contracts for 50 named accounts (Boeing, CenturyLink, Department of Defense, FBI, JP Morgan Chase, Motorola, Walmart).• Assisted in all aspects of the customer success process, meeting customer’s needs and solving issues that customers experienced.• Cross-team collaboration with Technical Support, Product Management & Development, Marketing and Executive Management.• Successfully renewed over $2M in annual and multi-year contracts. Consistently exceeded ARR and TCV quotas, achieving annual customer retention and churn goals.• Proactively identified and pursued expansion opportunities, resulting in an estimated 25% increased revenue and 100% customer satisfaction.

Palo Alto, Ca, Us

Managed post-sales accounts and hardware deployments. Responsible for hardware and software renewals. Hosted post-deployment account reviews and quarterly health checks to ensure customer use of the purchased solutions, resulting in 100% customer satisfaction. Key Achievements:• Post-Sales Account Management for the Savvius customer base in North and South America. • Collaborated closely with cross-functional reams to resolve customer issues quickly and effectively.• Developed the Savvius Hardware Maintenance Renewal Program. Increasing renewals by an estimated 40% and contributed to an overall 22% annual revenue increase.• Proactively identified and pursued expansion opportunities.

Generated network management solutions sales in the federal government and Mid-Atlantic region, exceeding annual quotas year-over-year. Executed regular account reviews, health checks, and quarterly business reviews to ensure customer success and address issues promptly. Oversaw US, Canada, and Mexico channel sales partner program with a primary focus to drive engagement and sales growthKey Achievements:• Sold network management solutions and owned customer relationship from pre-sales through the product deployment process and post-sales account management.• Worked with all sectors of the Federal Government and military branches as well as commercial and education accounts in the territory.• Renewed annual support contracts and proactively identified and pursued expansion opportunities.• Coordinated and hosted up to eight in-territory quarterly workshops, providing valuable product education and fostering customer engagement.• Supervised semi-monthly virtual product workshops to expand customer knowledge andimprove product adoption.