Stephanie Almeida Email & Phone Number

Kirkland, Wa, Us

Kirkland, Wa, Us

Communication Strategist & Development Architect - Global Talent Acquisition (Allstate)Craft impactful communication strategies and drive team engagement for Allstate's Global Talent Acquisition team.- Led the design, implementation, and execution of monthly development opportunities for the team, fostering continuous learning and growth (2023-2024).- Curate and deliver engaging weekly announcements including recognition programs, welcome/departure notices, and department-specific content.- Strategized, designed, and executed global communication plans for major initiatives like the TA Tech Stack, ensuring smooth adoption and user engagement.- Authored and edited "Tech Stack Tuesdays," a highly-regarded internal newsletter reaching a global audience (US market).- Assisted with AI market design, contributing to clear communication about its impact on talent acquisition strategies.- Developed and executed the TA Communication Plan (2022-current), maintaining transparency and alignment across the team.- Conceptualized and launched "Workday Wednesdays," a bi-weekly newsletter keeping as many as 800 people across the Family of Companies informed about Workday integration updates.- Supported the creation of high-impact decks for leadership and team sessions, facilitating deeper discussions and knowledge sharing.Key Skills:- Communication strategy development and execution- Change management communication- Internal communication and engagement- Content creation and editing- Project management and collaboration

Talent Acquisition Specialist - Knowledge Sharing & Change ManagementEmpowered knowledge sharing and spearheaded change initiatives within Allstate's Talent Acquisition team.- Conceived, designed, and hosted monthly Knowledge Sharing Sessions, fostering collaboration and learning across the team.- Translated talent needs into actionable solutions with short and long-term targets, ensuring alignment with future organizational goals.- Led and participated in project teams driving change initiatives, fostering collaboration with stakeholders, leaders, and subject matter experts.- Developed and improved Talent Connection templates for recruiters, streamlining the hiring process.- Assisted with TA Training & Operations reporting, providing valuable insights for data-driven decision making.- Managed DIG requests and inbox management for two active accounts, ensuring timely and efficient communication.Key Skills:- Knowledge sharing facilitation: Design, execution, and moderation of learning sessions.- Change management: Leading and collaborating on initiatives to drive positive change.- Solution-oriented: Translating needs into actionable plans with short and long-term goals.- Collaboration: Working effectively with diverse stakeholders and team members.- Training & operations support: Assisting with reporting and project management tasks.

EIG Communications Champion | Allstate- Led strategic communication initiatives for Employee Impact Groups (EIGs) across the Allstate family of companies.- Spearheaded a complete overhaul of the EIG communication strategy in partnership with internal teams and EIG leaders, resulting in increased engagement and alignment.- Managed the redesign and creation of training materials, intranet sites, and templates for EIGs, ensuring consistency and accessibility.- Drove the successful execution of AllConnect updates for all 9 EIGs, encompassing design, content, communication plans, and coaching.- Elevated EIG visibility by featuring them on the Allstate Welcome screen and in internal publications.- Contributed to event activation and communication design for major initiatives like Women's History Month and Pride, ensuring inclusivity and impact.- Handled sensitive communication with EIGs with tact and professionalism.- Authored a Land Acknowledgement guide for senior leadership and consulted on its implementation across regions.- Provided crucial feedback and edits to the EVP re-design from an EIG perspective.- Developed a comprehensive 2023 EIG Crisis Communication Plan including a sustainable messaging map and integrated it with the overall Allstate plan.Impact:- Increased EIG engagement and visibility across the company.- Streamlined and unified EIG communication strategy.- Enhanced the quality and accessibility of EIG resources.- Promoted inclusivity and diversity through impactful communications.

Greater Seattle Area

Delivering and designing training material for Customer Contact Center employees across the country in order to meet organizational requirements and establish learning plans, content, processes and systems in response to organizational learning needs and goals. Remote learning adjunct faculty at Rio Salado College in Tempe, Arizona in conjunction with my role to provide college credit to qualifying employees.

Northbrook, Il

Provide agents & Licensed Sales Professionals with virtual education on Advisor Pro & sales processDeliver virtual curriculum by roll-out bundleLead foundation education for agencies on how to use new technology & facilitate sales role-playDeliver seven modules of educational material through Fugent/WebexTrack agency attendance & create feedback loop Assist with seamless regional leadership integration

Bothell, Washington

Contacting and discussing concerns related to Total Loss vehicles for Allstate insured customers in the Northwest Market. Responsible for managing swift caseload of claims daily, negotiating and updating independent research reporting for vehicle valuations. Additionally acting as liaison between Allstate and Copart towing facility - managing communication between towing companies, customers and Copart as well as gathering permission to release vehicles and how to forward titles properly to our specific approved locations. Utilize Allstate Arity App whenever possible to complete a digital face-to-face inspection of vehicle damages and discussion of customer/consumer concerns.

Everett, Washington

Develop and manage public relations, marketing and communication strategies.Speaks on behalf of the Agency to a variety of groups and constituents.Responsible for all activities related to media relations including media releases,press relations, and acting as Agency spokesperson.Creates all Constant Contact e-mails sent to community and donors.Use Publisher, Canva and Adobe Creative Cloud to design all collateral material for specialfundraising events, written appeals, donor and community outreach and internalmaterial. Develops partnerships on behalf of the agency in the community, at schools, withother providers, law enforcement, businesses, neighborhood groups and coalitions,donors and other partners as required.Responsible for web presence and social media for the Agency.Event planning and on-site activation.

Boise, Idaho Area

Presented several conference sessions in 2009 including one at Serve Idaho in Boise, ID on Online Social Networking and several sessions at the Western Museum Association conference; The Metrics of Education in Second Life, a general Q&A "brown bag"​ session on technology for museums and a Technical Writing workshop.Represented the State of Idaho in the "States Session"​ at the WMA 2009 ConferenceCurrently designing "Change Your Life" session focused on personal and professional development for women of all ages.

Bothell, Washington

Working as an Education Consultant in the Northwest Region training newly hired Licensed Sales Producers (LSP's) in the Northwest virtually on gaining binding authority for selling and writing Allstate insurance policies - including Property, Auto, Motorcycle and Renters policies, assisting with ongoing training for established LSP's on everything Allstate insures. Facilitating training within the Webex environment for LSP's on regulatory rules and rates as well as best practices internally for tool utilization to promote accurate quotes for current and potential customers. Additional work surrounding authoring training materials within style guidelines for use with continued established LSP training and development. Job responsibilities include:* Authoring virtual training materials for Allstate Agents & Licensed Sales Producers * Facilitate virtual training for large and smaller class sizes using WebEx * Manage technology training, product education and sales skills training within assigned markets to achieve regional goals * Assist with planning, development & review of educational programs for effective course material* Work with other departments to develop/revise educational material* Prepare education materials for classes and workshops* Clearly communicate educational offerings and engage interest in participation* Perform administrative responsibilities including managing emails, class roster and grading* Onboarding new students into our education division* Provide market support for Field Sales Leaders* Co-leader, NW Region Employee Council

Greater Seattle Area

Job share opportunity focused in promoting internal and external brand excellence with a focus on Allstate Life and Retirement, Competitive Intelligence, business articles, document design using MS Publisher, Canva and Prezi, producing special projects and reports on demand, drafting and designing high-level documents, senior leader ghost-writing, recruiting tactics and strategy and promoting Allstate Foundation initiatives.

Greater Seattle Area

Contacting and discussing concerns related to Total Loss vehicles for customers - both insured and non-insured in the Northwest Market. This includes Rapid total losses, Non-Agreed total losses and Agreed Inspect Only total losses. Responsible for managing swift caseload of claims daily, negotiating and updating independent research reporting for vehicle valuations. Additionally acting as liaison between Allstate and Copart towing facility - managing communication between towing companies, customers and copart as well as gathering permission to release vehicles and how to forward titles properly to our specific approved locations.Assisting with any Theft and Fire claims as needed/directed including sending court requested letters of restitution and referring claims to SIU for further investigation as well as general claim management for insured Theft and Fire customers.

Greater Seattle Area

Manage claims for insured customers involved in accidents with uninsured and underinsured motorists. I complete in-depth coverage investigations, often involving many layers of coverage, review new claims assigned to me by a banker, update case reserves on a per-claim basis, complete Home Office Referrals for large claim settlements as needed, complete in-depth liability investigations, evaluate major claims with detailed medical documentation (review and value fractures, tears, & fatalities) as well as successfully negotiate and settle claims from relatively low dollar amounts to very high dollar settlements ($200 - $250k+). Attendee of mediation appointments, attorney-client face-to-face meetings and trials as requested/needed.

Greater Seattle Area

Work with the NEXTGEN system managing a portfolio of up to 10 claims a day for auto liability decisions and determinations for one of the most recognizable brands in automobile insurance in America.Expertly trained in negotiation, ability to remain calm in stressful moments and keeping a positive demeanor regardless of the situation.Coordinated the entire process of a claim from beginning to end including (but not limited to) overseeing results of outside teams reviewing vehicle damage, managing rental vehicle scheduling, speaking to law enforcement agencies, ordering public information checks, locating, mapping and diagramming accident scenes, authorizing and sending payment to vendors and customers, answering a multitude of questions and balancing customer satisfaction with the company bottom line in mind.Continually take my level of attention to customer service to extremes, always keeping the focus on the customer and their experience throughout the process of an extremely difficult time.Satisfactory completed many “First Call Settlements” designed to assist those injured in accidents with a fair settlement offer based on the level of injury they expereinced and the strength of impact they felt.

Worked within the Allstar and Alliance gateway systems to access current policy details and assist in quoting new policy information for individuals and current customers Managed all incoming business to two active Allstate agencies, facilitating checklists and completing, cancelling and putting new policies in force Acted as liaison for customers who filed insurance claims with Allstate to discuss details of claims process, filed claims online, referred customers to local companies dealing with disaster clean upSpecialized in sales and service with both existing and new policies, assisted customers in deciding what levels of coverage to select for their personal use Licensed to sell property/casualty insurance by the Idaho State Insurance Department

Boise, Idaho Area

6/2006 ­ 5/2009 Worked with graphic designers, printers and mailing houses to facilitate various types of mailings for the Museum including newsletters, general mailings and event mailings Successful pinpointed new strategies for gaining and retaining members by marketing via email and inviting members to exclusive events Managed electronic and hard-copy donor files for Membership and various campaigns Designed, authored and edited monthly e-newsletters to all membership and interested subscribers of the BAM E-Newsletter Assisted in writing grants which resulted in a successful funding of exhibitions Managed and updated a significant active and lapsed membership database including creating new and existing queries and running and re-formatting different types of query reports Gathered data for rosters sent to mailing houses for bulk mailings Redesigned, implemented and conducted training for volunteers in clerical and admissions positions Designed and managed weekly membership materials with information for new, renewing and rejoining members. This process included completing the tracking of members, setting up a mail merge, printing letters and membership cards and organizing and sending all materials

Boise, Idaho Area

Dallas/Fort Worth Area

Worked as part of a three-person team designing CBT and Interactive classroom materialFormatted documentation for re-distribution in book format as well as RoboHelp online format foronline intranet readingAssisted with inter-departmental Intranet designFocused on learning new software programs and technology involved with CBT designAuthored several guides distributed with CBT CD ROMs.

Plano, Texas

4/2003 ­ 10/2005 Reported to Training Manager of Loss Mitigation department Designed training manuals and materials for Collections and Workout department Introduced ADDIE model in department to create complete job function guide for Forbearance Negotiators, Reinstatement Technicians, General Workout Negotiators, SCRA Technicians, Team Leader continuing education Worked on new "Fast-Track ADDIE" model idea for last-minute manuals with due dates of a week or less. Designed current Style Guide for Loss Mitigation Instructional Design team Re-designed "Instructional Design Project Management Database" for documenting and tracking Instructional Design Team projects in Microsoft Access Created standards manual for Instructional Design Team Worked with Management to host multiple motivational events for Employee Culture Committee Authored over 80 Policies and Procedures for Loss Mitigation department in Lotus Notes database

Plano, Texas

*Worked within Loss Mitigation department in Call Center assisting homeowners on SCRA (Soldiers and Sailors Civil Relief)*Opened and Closed files for homeowner's requesting assistance*Documented procedures detailing job duties for team members *Assisted Team Leader with special projects as requested

*Wrote multiple articles for Today's Dallas Woman magazine and Frisco Home and Garden Remodeling magazine*Wrote two cooking columns for Lakeside Times and Little Elm Journal

Plano, Texas

*Assisted Manager of company with business requests*Answered incoming calls*Provided walk-in customers with assistance*General office administration*Ordered supplies

Green Bay, Wisconsin Area

*Worked within the Online department at the Gazette to administer content to newspaper's web site daily*Participated in several special events including working at Job Fairs and working NFL Draft day*Managed content on Packers Web Chat on the Press Gazette's Web Site*Designed advertisements for local companies with Photoshop*Used Quark and BBEdit to move content

Green Bay, Wisconsin Area

Worked as assistant to the Director of Instructional Computing Workshops Scheduled other Work Study students for training classes Trained faculty, staff and students on HTML, Email and Web Research

Denton, Texas

Trained Faculty, Staff and Students on various software programs (Word, Excel, Front Page), Email programs, Internet Research and HTML coding Authored training documentation for Email and Internet Research classesAssisted students, faculty and staff with questions and concerns when using the campus computer labs.

Master Of Business Administration - Mba

B.A, English, Humanistic Studies

OTHER UNIVERSITIES ATTENDED:

English

Activities and Societies: Omega Rho Alpha

English

English

Activities and Societies: Student Senate

Education record