• Directed a team of 7 supply chain managers at Amazon Web Services within POET(Process Operational Excellence Team)• Acted as the primary escalation point for internal customer issues globally unblocking customers and landing critical capacity• Approved deviations from the automated fulfillment plan to ensure efficient order management and collaborated with engineering teams to refine automated fulfillment protocols leading to the reduction of manual touchpoints within AWS internal tooling.

• Directed a team of 5 supply chain managers within the POET(Process Operational Excellence Team) team to resolve 300+ internal customer issues monthly • Primary escalation point for internal customer issues within the NALA region• Managed the unblocking and landing of critical capacity for scaling events such as PRIME, PEAK, and PEAS• Partnered with logistics teams to reduce supply chain defects by 24% through tactical and systematic solves

• Facilitated the delivery of critical capacity for AWS scaling events such as PRIME, PEAK, and PEAS for the AMER East region.• Analyzed root causes and reduced on-site delivery rejections• Single threaded owner for internal cluster issues within the AMER East region for the POET(Process Operational Excellence Team) team