Stephanie Cinocco Email & Phone Number

Washington, DC, US

Washington, District Of Columbia, United States

• Performed industry and competitive analysis, customer experience and journey mapping and other high-level deliverables.
• Interviewed customers and analyzed various customer segments to develop marketing and sales strategies around brand awareness and purchasing behavior.
• Benchmarked sales productivity metrics through effective use of CRM tools.
• Analyzed the industry for the executive leadership team to help them better understand the competitive landscape.
• Researched and mapped the customer experience and customer journey, delivering to the executive team a comprehensive look at all touchpoints.
• Implemented the Net Promoter Score (NPS) survey to help gauge customer engagement and experience.

Albuquerque, New Mexico Area

• Led teams in sales, marketing and distribution center. Responsible for strategic development and operational implementation through various teams and departments.
• Implemented a new sales structure to focus efforts on lead qualification and outbound sales vs. traditional inbound sales models. Collaborated with sales teams to change workflows to better meet business needs.
• Restructured the marketing team to improve efficiency. Reduced labor costs by 10% while improving marketing campaign throughput.
• Collaborated with distribution center leadership to build a rolling multi-year strategic plan for the warehouse. Aligned teams with the plan and improved accuracy by 30% while improving efficiency by 20%.
• Led distribution center teams to ensure that customer orders were shipped timely, per customer expectations. In 2015, 98.92% of orders were shipped per expectation, by 2018 99.67% of orders were shipped per expectation.
• Led teams and associates through several change management initiatives, including restructured the marketing and sales organizations for better customer focus and revenue generation and implemented new technology in.

Albuquerque, New Mexico Area

• Managed membership sales and retention, operations, media relations, small business development, leadership programs and Albuquerque Reads program at the Chamber of Commerce.
• Led membership and non-dues sales teams to achieve revenue goals equating to approximately $2M annually through a challenging economic environment.
• Assisted the President and CEO with advocacy work for the business community at local, state and federal levels.
• Led the Chamber’s Leadership Albuquerque program which takes mid-level executives through an intense year-long leadership development program.
• Led the Chamber’s Albuquerque Reads program, a tutoring program between the business community and kindergarteners at three at-risk Albuquerque elementary schools. Raised over $65K for the program from the business.

• Directed 1,350 service and repair centers located in the US, including 78 employees and a $300M+ annual expense budget. Improved customer satisfaction by 3% year over year and contributed to improved annual financial.
• Exceeded 2006 budget by $68M in the handset insurance programs and $25M in service and repair revenues. Revenue increased 30% over 2005.
• Directed cross functional team that launched a consolidated handset insurance and maintenance program to customer’s nationwide. Team consisted of 14 departments, over-achieved financial targets by $70M over five years.

Reston, VA

Masters, Business Administration

CONSULTING PROJECTS • Miller Brewing Company – Developed a foreign market entry strategy for Miller Malaysia • Industrias D’Valle –.

Bachelors, Accounting

Activities and Societies: HONORS • Deans List – Spring, 1990