In-home care for seniors in the greater Seattle area

Effective problem solving and unique solutions to relieve stress in your life. My work ranges from senior caregiving, to nonprofit fundraising development, to managing your back office business (and everything in between).

My line includes very reasonably priced necklaces, bracelets, earrings, badgeholders, and anklets. I am a world traveler and pick up stones/beads/materials wherever I go, to include in my jewelry. www.stefaridesigns.com

Schedule course offerings, manage Sales Force database, and business development.

Manage day to day operational details.• Administer Salesforce database • Manage corporate communications and client interaction• Copyedit marketing materials• Manage social media marketing campaigns • Managed relocation of corporate office

Weekly calls to hospice patients to determine if they have enough medicine for the weekend.

Grief-support community for adults, children, and families where one of the family members has died prematurely.

• Lead a team of eight admins supporting 16 sales offices in North America• Lead a team of four travel coordinators providing travel support for 1400 employees in North America• Supported new office buildouts for six offices in North America• Simplified and standardized support processes for real estate in North America• Coordinated community outreach for 18 offices in North America• Managed quarterly newsletter communication • Supported North American Managing Director

Project managed procurement on behalf of The Healing Center for the Detlef Schrempt Foundation 2013 Gala. The event raised $620,000.

Board President - FY08 – FY10Board Secretary FY07Board Member of the Year 2005Co-Chair for Summer Dreams Auction ‘05, ‘06, & ‘07 increasing net profits 180% to $144K

Marketing outreach, client contracts and billing, P&L analysis, social media manager

Created and executed diversity plans in Operations• Instrumental in creating positive trends in diversity representation of Women and Racial/Ethnic minorities• Increased awareness and educate hiring managers about the importance of diverse hiring• Orchestrated recruiting events • Created and presented regularly scheduled D&I scorecard reviews with GMs and CVP• Generated Statements of Work (SOW) for training vendors• Coordinated diversity plans with Regional Operating Centers• Managed $300k - $600k budget• D&I point of contact for Gay & Lesebian Employees at Microsoft Employee Resource Group • Facilitated Management Role Preview (MRP) course to Individual Contributor who were evaluating management positions

Gave speeches and presentations around the company as part of the Giving Campaign• Inspired Microsoft employees to raise $75 million during the Giving Campaign

Managed Volume Licensing Operation Product Managers to ensure that all applicable activities were aligned to the needs of the business prior to and throughout execution. • Developed a team to deliver the daily business with minimal guidance for the $11.2 billion licensing business• Reduced operating expenses by $2.4 million by working with product groups to improve the way in which their products were shipped• Developed and delivered CD Release Schedule for MSLI’s budget• Designed and launched Subscription Management Tool 2.0 & 2.5 which were used to manage the fulfillment for the $18 billion licensing business• Increased efficiency and effectiveness in the VL channel by implementing internal and external post mortems on all launches, developing & tracking kit metrics to drive better quality outputs to vendors, and documenting the kit management function• Centralized TechNet subscription business streamlining daily work routine and automating BOM matrices

Managed the effective planning and product logistics, including cost management, for the Volume Licensing business from product introduction to product obsolescence. This required independent management and tracking of all product bills of materials, monitoring development status for each product, and managing Product Marketing expectations to conform to worldwide operations requirements and constraints. • Assessed and stabilized Volume Licensing business by implementing formalized processes and moving to formal BOMs and change management• Increased customer satisfaction in conjunction with the Comstock project which reinvented the Select program allowing customers to chose how and what they received for media• Saved $2.8 million in CD cost by working with product groups to have products removed from the kits prior to the refresh with Comstock

Managed the operational interfaces of the Microsoft Certified Solution Provider program. This included understanding system development requirements and deliverables to ensure proper trade-offs were incorporated to minimize program costs and maximize program value. Key interfaces were Solution Providers, Product Marketing, Operations, Telesales, and manufacturing and fulfillment vendors. • Manage variable costs to ensure adherence to a $5M annual budget• Manage the Bill of Materials for the monthly mailings including coordinating and negotiating with product groups• Report vital monthly statistics and analyze program trends• Manage the operational aspects of the Beta Evaluation CD and OnRamp programs

Managed all aspects of the relationship between RR Donnelley and MS Press including order receipt, processing, fulfillment, collection, and reconciliation activities for Microsoft Press titles and programs, customer service, data entry, and fulfillment of the Microsoft Press Domestic Sales business. • Identified and communicated order fulfillment requirements to RR Donnelley• Managed operational activities to ensure vendor performance and service levels were achieved and maintained• Identified Key Performance Indicators (KPI’s) that assured effective, efficient, and economical fulfillment operations and goal achievement for Press• Performed regularly scheduled performance reviews on vendor and ensured compliance with performance requirements• Negotiated contract and pricing activities

Managed customer service, data entry, and fulfillment of the Microsoft Press Domestic Sales business. • Resolved escalated issues, and make decisions that positively impact the business relationship with customers• Enforced vendor compliance with contractual commitment with regard to order management, customer service, accounts receivable, credit, and warehouse order management• Trained customer service and order entry representatives at Publisher Resources Inc. and RR Donnelley• Actively participated in print meetings ensuring that Inventory Management has the most timely sales specific information in making print run decisions• Liaison between Sales, Marketing, and Operations

Coached Inside Sales Representatives to demonstrate effective communication skills, consultative selling skills, and channel knowledge. • Monitored 26 representatives per month (11 calls per representative)• Strategized with supervisors to work on development plan for representatives• Joint monitored with Quality Coordinator team to ensure consistency• Updated and presented Quality Coordinator training segment for the New Hire class• Provided training for new hires on Microsoft Press

Provided excellent customer support to Microsoft customers, with consistent, accurate, and timely service. Provided pre-sales and post-sales account services for customers with sales information, pricing, and purchasing methods for Microsoft products and product upgrades. Averaged over 100 inbound phone calls per day Consistently exceeded the goal for available phone time Consistently exceeded the goal for average talk time Received Quality Call Award - July, 1993 Received Customer Service Award - August, 1993 Received Kenai Coding Award - October, 1993

Supported Human Resources Director. Maintained HR Director's calendar. Acted as point person for MS US employee HR questions. Wrote monthly reports for MS US Vice President and HR Vice President. Tracked departmental expenses through Management Expense Tracking (MET). Planned group events. Ordered group supplies. Coordinated compilation and distribution of Compensation and Career Planning Guide Mailed exit interview questionnaires to terminated employees and created summary on a quarterly basis Maintained database to track employee requisitions

Supported National Sales Manager. Prepared weekly and monthly reports on electronic call statistics. Generated on-site course agreements and memoranda. Maintained group and manager's calendars. Tracked departmental expenses through MET. Planned group events. Ordered group supplies.* Investigated and implemented the automation of call statistics into SQL Server Planned the Policy and Procedures Document for MSU Sales/Sales Services Created an e-form for sending notification to MSU regarding on-site training Created an on-line tracking system for on-site course agreements and memoranda through the signature process

Taught aerobics and body conditioning.