Stephanie Friddle Email & Phone Number

Louisville, Kentucky, United States

• Develop and design assigned issues in both front and back-end to implement new features and enhancements• Prioritize bug fixes when needed• Create and update internal policy documentation and best practices• Continually learn and develop my skills and knowledge

Elizabethtown, Ky

• Held responsible for all aspects of branch operations, including sales, loss control, compliance and audit standards • Know compliance responsibilities and business processes and procedures in order to evaluate the banking center's staff and celebrate successes or perform corrective action, on an as needed basis, according to the responsibilities of individual associates • Manage daily and monthly reports to ensure banking center is running effectively• Motivate team to engage clients in a meaningful way in order to make or exceed banking center goals• Develop business strategies to make or exceed banking center goals• Use personal judgment to assess risk and take appropriate actions on various transactions including funds availability, fee waivers, cashier's checks, and wires• Research and resolve customers’ issues by understanding the situation and fixing it myself, explaining policies, or contacting the correct department for resolution• Communicate changes, new initiatives and ongoing issues to ensure banking center is in compliance with current policies and procedures and state and federal banking regulations • Sell, open, and maintain retail deposit and loan products to consumer and business clients • Manage payroll and scheduling to ensure optimal staffing for the business and clients• Run a teller drawer when required

Elizabethtown, Ky

• Led team through the transition of another company buying the banking center and successfully kept on the full staff with the new company• Held responsible for all aspects of branch operations, including sales, loss control, compliance and audit standards• Communicated changes, new initiatives and ongoing issues to ensure banking center is in compliance with current policies and procedures and state and federal banking regulations• Motivated team of Sales & Service Representatives to engage clients in a meaningful way in order to make or exceed banking center goals• Ranked third in the region for quarter two in overall profit and loss measures as a banking center• Consistently hit at least 66% of banking center sales goals each month• Managed daily and monthly reports to ensure banking center is running effectively• Know compliance responsibilities and business processes and procedures in order to evaluate the banking center's staff and celebrate successes or perform corrective action, on an as needed basis, according to the responsibilities of individual associates• Had very minor issues on pre-audit for the banking center which were fixed immediately and corrected going forward• Researched and resolve customers’ issues by understanding the situation and fixing it myself, explaining policies, or contacting the correct department for resolution• Used personal judgment to assess risk and take appropriate actions on various transactions including funds availability, fee waivers, cashier's checks, and wires• Opened consumer and business accounts and maintained the relationship with clients• Took applications and did closings for unsecured personal loans and credit cards• Managed payroll and scheduling to ensure optimal staffing for the business and clients

Elizabethtown, Ky

• Build relationships and establish rapport with new and existing customers to help in all aspects of their banking needs. Partner with the branch team and specialists to connect them to experts who can help with specialized financial needs • Open new accounts and assist with Teller transactions• Make customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week• Tailor product and services solutions to customers with differing needs and offer appropriate recommendations• Comply with all policies, procedures and regulatory banking requirements

Kentucky

• Selected by the Market Director to become a certified mentor for new or recently promoted employees in their operation and teller rotation (30-90 days) for the Kentucky West Market• Train and support new tellers for all aspects of their job role• Conduct phone and in person interviews for open teller positions• Thoroughly check understanding and knowledge of policies and processes using the Internal Control Self Check, for all aspects of the business, individually and in a group dynamic, to ensure the branch is compliant for internal and external audits• Research and resolve issues when they arise, such as incorrect transaction postings, ATM or cash recycler audits, cashbox balancing and customer inquiries• Use personal judgment while making policy decisions to best suit the needs of customers and the business on a daily basis• Held responsible for all aspects of branch operations, including loss control, compliance and audit standards• Help create and implement new ideas to ensure the branch is running effectively• Build the branch schedule based on projected traffic, FTE and branch needs• Helped raise customer experience survey results by 10 percent• Increased branch’s average teller referrals by providing feedback, keeping tellers motivated and leading by example• Act as a positive influence to boost employee morale and overall branch energy to ensure a better employee and customer experience

• Coached and trained sales consultants to improve every aspect of the sale, including strengths, weaknesses and opportunities• Conducted phone and in person interview for sales consultants and seasonal consultants• Helped with on-boarding and training of new employees• Streamlined processes to increase productivity and keep information consistent• Created and maintained filing systems to help maintain organization and work flow• Prepared daily paperwork and run reports for upper management’s review• Acted as a liaison between the store level and corporate back end to help fix system issues and processing errors• Took part in managing inventory (shipping and receiving), write off, shrink and erosion to consistently meet or be below goal• Managed productivity effectively, through scheduling and driving sales, to be among the highest performers in the district• Prioritized following policies and procedures to minimize errors across systems, as well as following up and coaching to reduce and eliminate future occurrences

• Often worked on individual basis to successfully run all aspects of day to day business• Developed strong relationships with vendors in order to communicate trends and various new and current products with customers• Assisted in managing inventory for both sides of the business (bridal and floral) by ensuring proper products and stock was ordered, received, sold and recorded properly

Minot, Nd

• Worked in various systems to change and update, merge or separate and create new mobile phone accounts• Solved problems and generated solutions to ensure customers satisfaction• Answered questions and provided advice for customers in regards to their wireless service• Sold products and services to wireless phone customers• Assisted customers in understanding their wireless phone bill

Minot, Nd

• Managed floral inventory to ensure proper stock was ordered, received and rotated correctly• Balanced cash drawer at the end of shifts to ensure accuracy• Accurately rang up customers’ order and took payment• Created and set up merchandise displays• Conceptualized and executed special occasion floral arrangements (weddings, funerals, proms) to client specifications

Front End Web Development And Javascript

I'm learning HTML, CSS, and JavaScript through courses offered on Pluralsight and with the help of mentors.

Associate'S Degree, Information Technology, 4.0

Coursework includes: • Programming in C# • Website Design with HTML and CSS • Database Design with SQL • Cybersecurity • Hardware.

Bs, International Business

Activities and Societies: Honors Society, Art club Coursework included: • International Business • Economics, Marketing •.