Stephanie Gunn Email & Phone Number

Des Moines, Iowa Area

Clive, IA

Ankeny, IA

Ankeny Centennial High School

Administrative Assistant with focus on attendance and discipline.

Work on an on-call basis with teachers who need assistance communicating with Spanish-speaking parents at parent-teacher conferences. Translate newsletters and documents sent home to Spanish-speaking parents when needed. Make phone calls on behalf of the school to relay important information to parents.

Work on an on-call basis for all elementary and middle schools in the Ankeny School District. Assist teachers with daily tasks including preparation of materials for lessons, working with students, and correcting papers. Supervise students in hallways, lunchroom and at recess.

Assisted President of Company with administrative duties including creation of internal and external correspondence, creation of PowerPoint presentations, and high-level customer phone calls.Served as representative of the President at various company meetings and apprised him of content.Attended high-level executive meetings with President. Prepared and.

Provided prompt, courteous service to both internal and external customers.Responsible for training, performance monitoring and performance improvement for all Customer Service Representatives.Provided information and feedback to department Manager on team member performance for use in performance appraisals. Handled complicated or technical customer.

Supervised daily activities of employees within the Cash Management and Payoff Department. Developed employee performance standards, monitored employee performance and counseled employees performing below standards. Created and delivered yearly performance reviews and administered salary increases. Working with other department supervisors and manager.

Assisted both English and Spanish speaking customers with inquiries regarding their mortgage loans. Accurately provided information regarding payment changes, escrow account disbursements, payoff amounts, loan documentation, and other customer questions. Trained new Customer Service Representatives.Promoted to team leader within 9 months.

Answered telephone calls from both English and Spanish speaking card members with inquiries regarding their Visa or MasterCard accounts. Communicated with customers via correspondence written in Spanish when necessary. Consistently met productivity and performance standards. Assisted in the creation of company form letters to be sent to Spanish speaking.