Stephanie Walsh Email and Phone Number
Stephanie Walsh work email
- Valid
Stephanie Walsh personal email
Throughout my career, I have held the belief that if you put the customer (internal/external) at the core of what you do, you will be successful. As a leader of people, process and projects, I help organizations achieve greater business goals by serving the needs of their customers. My executive leadership experiences include delivering operational, technological and cultural transformations for complex business units within a Fortune 10 company. Leveraging a servant leader philosophy, I earn credibility and trust, promote collaboration, and lead diverse teams to successfully execute plans and deliver results.Style: Drives business objectives through coaching, collaboration and accountability.Inherently curious, seeks creative ways to solve problems. Passionate about investing in team members personal growth. Achieves demanding goals while operating with the utmost integrity.Integrates the need of the customer, the company and the individual team members to deliver results. Core Capabilities: LeadershipCustomer Relationships Program ManagementProduct Management Change Management Coaching slwalsh7768@gmail.com
Business Relationship Management Institute
View- Website:
- brminstitute.org
- Employees:
- 53
-
Business Relationship Management InstituteTexas, United States
-
Vice President - Customer SuccessAmerisourcebergen Apr 2018 - May 2023Conshohocken, Pa, UsTransformed customer engagement, doubling upsell opportunities within 2 years, while leading engagement strategy, P&L management and overseeing cross-functional teams of 60 employees. • Collaborated with sales, marketing, product, and development to devise annual strategies to expand value and reduce churn for 5 SAAS products. • Improved customer satisfaction (OSAT) from 73% to 84%, by creating targeted strategies for each product within the portfolio. • Made improvements in all areas of application support: issue resolution (79% to 83%), speed of resolution (76% - 81%), professionalism (93% to 95%), and communication (80% to 91%).• Used data to analyze trends in MRR and ARR to refine our engagement model, as well as insights to understand individual customer usage of features within the application and identified opportunities to expand usage. -
Senior Director - Research And Product DevelopmentAmerisourcebergen Dec 2015 - Apr 2018Conshohocken, Pa, UsLed efforts to expand the footprint of solutions into the specialty physician’s space. • Served as Program Director for one of 5 Enterprise Strategic Programs (ESP), focused on Patient Engagement solutions serving all lines of business within the Specialty Group. • Researched strategic software partners for patient engagement and genetic testing solutions, created and managed the RFP proposal process, and ran contract negotiations. • Led team of Customer Experience SME’s to develop roadmaps for new offerings on existing solutions.
-
Senior Director - It Account ManagementAmerisourcebergen Nov 2009 - Nov 2015Conshohocken, Pa, UsDelivered IT solutions to 5 specialty business units, helping them to achieve annual financial and customer satisfaction targets. Cultivated relationships with executive leadership teams, driving increased adoption of IT services. • Managed IT portfolio of projects for all 5 businesses which represented between 10 -15M of IT investment annually. • Implemented the best practice of MBR’s for each BU showing progress on projects, and explanation of overall IT investment on their Bill of IT. • Lead team of account managers and helped them evolve from order takers to trusted advisors to each business unit. • Worked with matrixed teams withing IT shared service consisting of Project Managers, Product Mangers, and Delivery to ensure expectations are met to deliver projects on time, on budget and with quality. • Sharpened conflict management skills and developed communication to business sponsors to eliminate surprises and reduce friction between IT and the business.
-
Business Systems ManagerAmerisourcebergen 2005 - Nov 2009Conshohocken, Pa, UsLed a team focused on the financial modules within BAAN ERP, to ensure both daily processing of all transactions but also responsible for all projects related to enhancing the application to meet needs of the growing and evolving distribution businesses. • Designed solutions to answer business problems within the ERP. Researched ways to provide options to the business owner on best way to move forward. • Expanded the footprint from 4 business units to 13 during these years, including Canadian companies. • Interfaced with the Data Warehouse team to ensure nightly loads would finish on time and daily reporting would be accurate. • Proficient in EDI transactions including invoicing, purchase orders, and chargebacks.
-
Business AnalystAmerisourcebergen Jul 2003 - 2005Conshohocken, Pa, Us
Stephanie Walsh Skills
Stephanie Walsh Education Details
-
The University Of Texas At AustinFinance
Frequently Asked Questions about Stephanie Walsh
What company does Stephanie Walsh work for?
Stephanie Walsh works for Business Relationship Management Institute
What is Stephanie Walsh's role at the current company?
Stephanie Walsh's current role is Customer Success Executive | Business Relationship Management | Data Driven | SaaS Implementation and Technical Support | Drives Upsells and Cross Sells | Retention Focused.
What is Stephanie Walsh's email address?
Stephanie Walsh's email address is sw****@****gen.com
What schools did Stephanie Walsh attend?
Stephanie Walsh attended The University Of Texas At Austin.
What skills is Stephanie Walsh known for?
Stephanie Walsh has skills like Business Analysis, Process Improvement, Sdlc, Cross Functional Team Leadership, Management, Business Process Improvement, Vendor Management, Program Management, Integration, Project Management, Erp, Software Documentation.
Who are Stephanie Walsh's colleagues?
Stephanie Walsh's colleagues are Freddy Thomas, Amy Baggott Moses, Brmp, Sophia Reynolds, Majhar Shaikh, Vaughan Merlyn, Cbrm, Samantha Collier, Mir Mudasir.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial