Stephanie Martinez Email & Phone Number

New York City Metropolitan Area

- Managed a team of 7 associates responsible for executing day-to-day operations, resolving escalated issues as they arise.- Oversee and improve workflows for wage garnishments, state verification documents, and unemployment insurance claims to ensure compliance, timely execution, and accurate remittance to agencies or vendors. - Handled general management responsibilities associated with the existing team, such as leading regular team meetings, generating weekly metrics reports, and conducting periodic coaching and performance reviews.- Developed a team that demonstrates a high level of accountability, initiative, effort, and commitment towards completing assignments efficiently and on-time.

Collaborate with internal stakeholders, such as the PTU, People Operations, and Customer Service teams, to obtain relevant information for claims in order to maintain integrity and timeliness with the state.Vendor Management: Experience in collaborating with external vendors to ensure SLA is being met and maintaining open communication via Gmail and Zoom making sure all issues are resolved immediately.Trained 10 team members on the end-to-end unemployment claims process for PEO reporting states, and internal system processes specific to Justworks CRM and softwares used.Proxy for Director of Unemployment Claims management. Manage escalations from Customer Service Representatives, Payment Tax Unit, and internal unemployment claims teams.

Charlotte, North Carolina Area

Apex Systems, an ASGN Company, provides organizations with scalable IT staffing solutions to address critical gaps in their current workforce and augment workforce management strategies. We specialize in providing IT professionals for contract, contract-to-hire, direct placement, and managed solutions to clients in Fortune 500, mid-market, and emerging companies. Our specialized technology and industry practice groups help us match the most talented and qualified technical professionals to great companies across the country. Apex and ASGN combine to be the 2nd largest IT Staffing and services firm in the U.S. As a Contractor Relationship Coordinator I am responsible for:Managing and increasing replacement of current CE's and our competitors CE'sCoordinating with recruiters and candidates in the on-boarding processHelp with New Hire paperwork/ComplianceTracking and reporting of client data

Help maintain records, schedule appointments, perform bookkeeping, correspondence, and filing.Prepare patients for vision examination; assist in testing for near and far acuity, depth perception, color perception, and visual field.Prepare examination rooms by cleaning and arranging equipment.

Concord, Nc

Organize merchandise on the sales floor and assemble in-store displaysDeliver excellent customer service that ensures ongoing sales and high levels of customer satisfactionWork with customers to determine their needs and recommend the right product to solve the customer’s problem Introduced promotions and opportunities to customers

6300 Highland Ave, Charlotte, Nc 28215

Help plan and execute events for the preschoolAssist with finding venues and compiling guest lists Provide video and pictures for school and aid in any other administrative duties

Education record

Communication And Media Studies

Activities and Societies: PRSSA member