Built and executed the 2010, 2011 and 2012 incentive plans for Large Corporate sales and Relationship Management teams. Managed the 2012 Regional Sales Organization incentive plans and vendor relationships. Responsible for paying all sales associates accurately and on time while having proper quality assurance checks and maintaining proper audit procedures. - Built and maintained internal business relationships for quality data management processes- Implementation and utilization of the Xactly Incentive system for incentive processing in 2011 and 2012 for Large Corporate Sales and Relationship management teams- Attained and developed proper data sources to effectively determine appropriate measurements and payouts by working with cross functional teams.- Created management routines with executive leadership for management of exceptions and proper and consistent policy setting- Documentation of all critical processes for cross training efforts and audit needs

Built and established an atmosphere of customer relations in a technology based team to increase stakeholder and associate satisfaction.Responsible for development of How performance standards for the entire BIMS team.• Developed team and individual activities to enhance existing how behavior• Quarterly mentorships with individual team members focused on specific how developments based on the associates personality type, learning style and long term goals• Acted as one of the Associate Satisfaction Advocates to maintain and improve associate satisfaction

Maintained stakeholder satisfaction while providing requested reporting for the Marketing, Product, Portfolio Management and Strategy teams.Responsible for coordinating efforts between BIMS and our internal partners and providing requests in a timely manner. • Created management routines around POD structure for maximum effectiveness • Monthly report outs to stakeholders to include performance voting • Weekly conference calls for updates, progress and coordination• Other activities include the transition from AIM to BIMS and finalizing the LaSalle transition to Merchant Services

Responsible for managing the full end to end build of a single point of entry system to integrate Sales Relationship Management, Account Boarding, Activations, Customer Service and Terminal Support.• Led joint design sessions with multiple lines of business and technology partners to build the business requirements documents and better align merchant services to global banking systems• Delivered a wireframe of the end-to-end system, including all needed business rules to allow system integration across multiple lines of business• Designed a rules engine to avoid front end keying errors by sales and relationship managers

Leader responsible for the NPC Independent Sales Organization (ISO) Divestiture to RPSI and Operations process redesign.Responsible for maintaining the progress of the $400 Million divestiture from BAMS to RPSI. • Synchronized the removal of the NPC name, branding and any associated title including website and email domain registration from BA Merchant Services to RPSI• Managed data collection and secure transfer between companies daily, weekly and monthly• Coordinated, led and reported on breakout meetings that discussed roadblocks, next steps and progress to the divestiture• Controlled the organization of efforts to move associates and their related data to RPSI and close down those processes at BA Merchant Services

Participated in strategic planning efforts within BAMS and coordinated management routine for monthly executive reporting requirements. • Performed competitive analysis of BAMS compared to industry competitors for strategic planning analysis and efforts• Coordinated risk analysis and mitigation planning efforts• Created alignment with data contributors for reporting needs to maintain consistency and flow

Relationship Manager of large corporate accounts in the Retail, Supermarket and .com industries. Managed accounts like Payless ShoeSource and Wild Oats.• Responsible for maintaining the merchant customer relationship between BAMS and Merchant’s corporate office as well as negotiating contracts and preparing RFP Responses• Managed over 16 nationally known merchants with an annual credit card volume of $7.8 billion• Cross-sell revenue of over $500,000 in 2004• Duties for these accounts include:• Training and Education of new products and industry rules and regulations• Quarterly and annually report out to merchants how they can decrease their costs of acceptance through authorization or settlement• Coordinate internal efforts to resolve merchant issues or implement new product