Stephanie Miller Email & Phone Number

Tampa, Florida, United States

Tampa, Florida, United States

Tampa/St. Petersburg, Florida Area

Ramos Marble and Granite provides design, fabrication, and installation of natural stone and engineered stone surfaces.Forged and strengthened profitable business partnerships with major national accounts. Established and maintained market-driven business strategies to build interest with new customers. Demonstrated excellent organizational and project management strengths. Leveraged sound business judgement to make critical decisions impacting profitability and customer service.Human Resources Manager (Feb 2004 – Dec 2019)Governed full-spectrum human resources activities, including staff training, benefits administration, and managing payroll for both employees and subcontractors. Enforced compliance with insurance requirements and maintained current insurance/tax certificates for customers and suppliers. Exhibited skill for adapting flawlessly to constantly evolving priorities and circumstances in a team-oriented work environment. Managed invoicing for customer jobs and followed-up to collect payment.Customer Service Manager (Feb 2004 – Jan 2014)Spearheaded project management for critical initiatives; scheduled and oversaw the production and installation of all jobs and services. Partnered with sales team and managers to evaluate accounts, with mission to mediate concerns. Introduced processes to monitor cost of quality, remakes, and related punch work labor within a company database, previously managed outside of the main database. Proactively led continual improvement initiatives and established ambitious standards to drive productivity and accuracy.

College Park, Maryland, United States

Delivered outstanding guidance and leadership for customer service, sales, and production scheduling teams. Measured, tracked, and reported obstacles impacting service performance. Cultivated partnerships with regional sales managers to successfully manage high-value accounts. Prepared and submitted customer proposals and new business opportunities.