• Delivered exceptional customer service, responding promptly to requests and ensuring transactions were completed accurately.• Chosen to contribute to the selection and on boarding of two employees, reviewing resumes, participating in interviews, managing training and mentorship to ensure employee success.• Leveraged marketing knowledge to redesign our online presence, resulting in 300% increase of Facebook activity and over 200% increase in Twitter traffic.• Researched e­marketing techniques and how they could impact our business, identifying online tools and applications used by competitors that generated a high ROI.• Responsible for accurate inventory management, utilizing internal computer systems to correctly price stock and readjust product displays to reflect new items.

• Contributed to the overall success of program logistics, managing resources and assembling training materials for Asia Pacific wide trainings and conferences.• Collaborated with seven managers within different departments to achieve successful outcomes by identifying issues and engaging in problem solving plans.• Collaborated with Human Resources department, responsible for processing applications and compiling documents for the EY Young Tax Professional Hong Kong Event, which included over 100 applicants.• Streamlined and updated all educational and teaching material to reflect new EY rebranding.• Gained strong knowledge of Excel Pivot Tables, assembling data sheets and coordinating program resources and budgets.• Contributed to cross-departmental planning and execution of large-scale initiatives.• Followed all company policies and procedures, utilizing best practices learned from mentors to complete all projects and tasks successfully.

• Increased 70% knowledge of Microsoft Office, particularly Excel by assembling data sheets and coordinating program resources and budgets• Enhanced decision making abilities through aiding managers with conferences and Asia-Pacific wide trainings by communicating and solving problems related to program logistics

• Achieved 50% return rate of students in following term by collaborating with two leaders, strategizing and assisting in executing lesson plans, increasing use and accuracy of spoken English• Increased engagement of students by 20% by observing and assessing each student in order to create customized lesson plans