Stephanie Chan Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, Canada Area

West 4th, Vancouver

• Delivered exceptional customer service, responding promptly to requests and ensuring transactions were completed accurately.
• Chosen to contribute to the selection and on boarding of two employees, reviewing resumes, participating in interviews, managing training and mentorship to ensure employee success.
• Leveraged marketing knowledge to redesign our online presence, resulting in 300% increase of Facebook activity and over 200% increase in Twitter traffic.
• Researched e­marketing techniques and how they could impact our business, identifying online tools and applications used by competitors that generated a high ROI.
• Responsible for accurate inventory management, utilizing internal computer systems to correctly price stock and readjust product displays to reflect new items.

Hong Kong

• Contributed to the overall success of program logistics, managing resources and assembling training materials for Asia Pacific wide trainings and conferences.
• Collaborated with seven managers within different departments to achieve successful outcomes by identifying issues and engaging in problem solving plans.
• Collaborated with Human Resources department, responsible for processing applications and compiling documents for the EY Young Tax Professional Hong Kong Event, which included over 100 applicants.
• Streamlined and updated all educational and teaching material to reflect new EY rebranding.
• Gained strong knowledge of Excel Pivot Tables, assembling data sheets and coordinating program resources and budgets.
• Contributed to cross-departmental planning and execution of large-scale initiatives.

Hong Kong

• Increased 70% knowledge of Microsoft Office, particularly Excel by assembling data sheets and coordinating program resources and budgets
• Enhanced decision making abilities through aiding managers with conferences and Asia-Pacific wide trainings by communicating and solving problems related to program logistics

• Achieved 50% return rate of students in following term by collaborating with two leaders, strategizing and assisting in executing lesson plans, increasing use and accuracy of spoken English
• Increased engagement of students by 20% by observing and assessing each student in order to create customized lesson plans