Stephanie W. Email & Phone Number

Clearwater, Florida, United States

Ocala, Florida, United States

Overseeing the daily operations of the shift, managing a team of 135 agents daily in a high-paced work environment, ensuring operational efficiency and high service standards.Assigning tasks and delegating work to CSRs. Providing support and coaching to CSRs. Handling customer complaints and escalations.Monitoring and reporting on key performance indicators (KPIs).Training new CSRs.Monitoring agent-customer interactions to ensure professionalism and complianceProvide feedback to management on ways to improve customer service.Maintain a positive and productive work environment.Attend client meetings to ensure effective development and execution of processes and procedures.

Tampa, Florida, United States

Level 2 customer service agent.Resolving 200+ weekly customer inquiries ranging from billing disputes to de-escalations.Issuing creditsFixing inaccuraciesUpselling additional servicesEducating on services and proceduresProblem solvingHandled online orders and credit card transactionsConflict ResolutionEnsure 100% customer satisfaction

Tampa, Florida, United States

Leading and motivating a team of sales associates. Driving sales and meeting sales goals.Managing inventory and merchandising the sales floor.Training new sales associates.Conducting product tastings and educational events.Building relationships with key customers.Assign tasks and delegate work to sales associates.Monitor sales performance and provide feedback to sales associates.Handle customer complaints and escalations.Develop and implement sales strategies.

Maryland, United States

Managed the day to day operations of the payroll office. Complete processing of payroll for 300+ companies, including inputting hours, processing gross to net, pre-tax and after tax deductions, direct deposit and pre-paid cards. Process weekly, bi-weekly, monthly, quarterly and annual tax deposits for the federal state and local governments.Researched errors and performed account audits.Trained employees on daily aspects of processing payroll such as collecting employee time data, calculating paychecks, and issuing payments.Educated clients on payroll processes and addressed concerns regarding employee earnings and deductions.

West Palm Beach, Florida, United States

Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors; all aspects of office administration. Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels. Routed incoming calls and faxes and drafted detailed messages to expedite response. Offered departmental administrative support. Prepared packages for shipment, pickup and courier services for prompt delivery to customers. Kept reception area clean and neat to give visitors positive first impression. Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.

Bachelor Of Arts - Ba, International Relations And Affairs

Study Abroad: Scotland - Communications, France - Immersive Language training, Austria - International Relations.

Bachelor Of Arts - Ba, Political Science And Government

Minor, French Studies

Associate Of Arts (A.A.), Liberal Arts And Sciences, General Studies And Humanities