Senior Customer Success Account Manager
CurrentState and Local Government | Pacific Northwest
Oct 2024 - Present
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Stephanie Jacobson Email & Phone Number
Senior Customer Success Account Manager @ Microsoft
at
Microsoft
1 work email found
@docusign.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 86%
Current company
Role
Senior Customer Success Account Manager @ Microsoft
Location
Seattle, Washington, United States
Company size
Who is Stephanie Jacobson? Overview
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Quick answer
Stephanie Jacobson is listed as Senior Customer Success Account Manager @ Microsoft at Microsoft, a with 189892 employees, based in Seattle, Washington, United States. AeroLeads shows a work email signal at docusign.com and a matched LinkedIn profile for Stephanie Jacobson.
Stephanie Jacobson previously worked as Senior Customer Success Account Manager at Microsoft and Senior Customer Success Account Manager at Docusign. Stephanie Jacobson holds Doctor Of Law (J.D.), Business Concentration from University Of Minnesota Law School.
Company email context
Email format at Microsoft
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{first}.{last}@docusign.com
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AeroLeads found 1 current-domain work email signal for Stephanie Jacobson. Compare company email patterns before reaching out.
Profile bio
About Stephanie Jacobson
As a Senior Customer Success Account Manager at DocuSign, I leverage my legal education and experience to help customers optimize their use of the world's leading cloud-based platform for preparing, signing, acting on, and managing agreements. I have over 5 years of experience in the legal and technology sectors, and I am passionate about enabling digital transformation and innovation for businesses of all sizes and industries.In my current role, I manage the renewal process and identify white space opportunities for the upmarket segment. I use my skills in renewals, legal research, legal writing, and account management to build trust, engage decision-makers, and deliver customer value. I have consistently exceeded my quota and contributed to the growth and retention of DocuSign's customer base. I am also committed to public service and social impact, and I have received an award for completing 50+ hours of pro bono legal work during law school.
Current workplace
Stephanie Jacobson's current company
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Microsoft
9 roles
Stephanie Jacobson work experience
A career timeline built from the work history available for this profile.
Senior Customer Success Account Manager
Feb 2024 - Sep 2024
Renewal Manager, Mid Market - Legal, Nfp, Education Verticals
Mar 2021 - Feb 2024
Account Manager Smb - Legal
Jun 2019 - Mar 2021
Renewal Specialist
• Responsible for $2.8m existing business in Small Law Firm space, renewing contracts and ensuring client maximum value of legal research subscription. Navigate through different relationships and dynamics quickly to engage decision-makers and use collaborative approach to find white space and sell value.• 107.6% of Quota YTD: 114% - January, 106% - March, 122% - April, 123% - May
Jan 2019 - May 2019
Law Firm Client Success Manager
• Responsible for $1.5m business in Pacific Northwest region. Utilize a client-focused, consultative sales approach coupled with planning and strategy to consistently attain revenue and retention goals.• Collaborate with Account Executives to provide consistent, excellent service to clients, minimizing client effort to interface with Thomson Reuters. Manage growing portfolio including: artificial intelligence products, business management software, cloud and on-premise practice tools and technology solutions. Peer coaching of team members in product knowledge, social selling and insights, and best practices.• Achieved 111% on 2018 Renewal Quota by Oct 2018• Speaker on consultative sales approach at National Sales Meeting
Sep 2017 - Dec 2018
Government Client Success Manager
· Provided expert-level product training and sales demonstrations for existing and prospective customers on Legal Suite of products· Assessed customer needs and developed customer success plans.· Educated clients with cutting-edge legal trends with industry insights· Negotiated and closed over 200 deals.
Jun 2016 - Aug 2017
Senior Reference Attorney - Strategic Transactions
• Advanced product support for Corporate Risk Assessment, Patent and Trademark Research, Business Intelligence and Legal Marketing, and Client Investigations and Public Records· Assisted attorneys with expert legal knowledge in bankruptcy, intellectual property, tax and securities.· Mentored new reference attorneys with efficiency tips, coaching in client management, and constructive feedback.· Applied expertise to develop product enhancement and pain points.
Mar 2015 - Jun 2016
Reference Attorney
· Diagnosed legal research issues from attorneys· Provided expert-level knowledge on legal research, risk assessment, legal document drafting, and workflow tools to assist attorneys in the practice of law· Collaborated with fellow reference attorneys, led and participated in both team and department initiatives
Mar 2014 - Feb 2015
Team & coworkers
Colleagues at Microsoft
Other employees you can reach at microsoft.com. View company contacts for 189892 employees →
TL
Terry Lanfear
Colleague at MicrosoftBellevue, Washington, United States
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GN
Gary Neitzke
Colleague at MicrosoftDuvall, Washington, United States
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ŞS
Şahin Sakallı
Colleague at MicrosoftEskişehir, Türkiye, Turkey
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BN
Bennett Ndlovu
Colleague at MicrosoftJohannesburg Metropolitan Area, South Africa
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MJ
Mustafa Jama
Colleague at MicrosoftHargeisa, Woqooyi Galbeed, Somalia
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SH
Set Huh
Colleague at MicrosoftCanada
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JH
Joel Homes
Colleague at MicrosoftJamaica, New York, United States
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SK
Sumeet Kumar Chandnani
Colleague at MicrosoftPune, Maharashtra, India
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SS
Scott Sawyer
Colleague at MicrosoftCambridge, Massachusetts, United States
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RK
R.Sathiesh Kumar Bca
Colleague at MicrosoftChennai, Tamil Nadu, India
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Terry Lanfear
Colleague at MicrosoftBellevue, Washington, United States
View →
GN
Gary Neitzke
Colleague at MicrosoftDuvall, Washington, United States
View →
ŞS
Şahin Sakallı
Colleague at MicrosoftEskişehir, Türkiye, Turkey
View →
BN
Bennett Ndlovu
Colleague at MicrosoftJohannesburg Metropolitan Area, South Africa
View →
MJ
Mustafa Jama
Colleague at MicrosoftHargeisa, Woqooyi Galbeed, Somalia
View →
SH
Set Huh
Colleague at MicrosoftCanada
View →
JH
Joel Homes
Colleague at MicrosoftJamaica, New York, United States
View →
SK
Sumeet Kumar Chandnani
Colleague at MicrosoftPune, Maharashtra, India
View →
SS
Scott Sawyer
Colleague at MicrosoftCambridge, Massachusetts, United States
View →
RK
R.Sathiesh Kumar Bca
Colleague at MicrosoftChennai, Tamil Nadu, India
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3 education records
Stephanie Jacobson education
Doctor Of Law (J.D.), Business Concentration
Bachelor Of Business Administration (Bba), French Language And Literature; Finance Investment And Banking
Education record
FAQ
Frequently asked questions about Stephanie Jacobson
Quick answers generated from the profile data available on this page.
What company does Stephanie Jacobson work for?
Stephanie Jacobson works for Microsoft.
What is Stephanie Jacobson's role at Microsoft?
Stephanie Jacobson is listed as Senior Customer Success Account Manager @ Microsoft at Microsoft.
What is Stephanie Jacobson's email address?
AeroLeads has found 1 work email signal at @docusign.com for Stephanie Jacobson at Microsoft.
Where is Stephanie Jacobson based?
Stephanie Jacobson is based in Seattle, Washington, United States while working with Microsoft.
What companies has Stephanie Jacobson worked for?
Stephanie Jacobson has worked for Microsoft, Docusign, Thomson Reuters, and Thomson Reuters Westlaw.
Who are Stephanie Jacobson's colleagues at Microsoft?
Stephanie Jacobson's colleagues at Microsoft include Terry Lanfear, Gary Neitzke, Şahin Sakallı, Bennett Ndlovu, and Mustafa Jama.
How can I contact Stephanie Jacobson?
You can use AeroLeads to view verified contact signals for Stephanie Jacobson at Microsoft, including work email, phone, and LinkedIn data when available.
What schools did Stephanie Jacobson attend?
Stephanie Jacobson holds Doctor Of Law (J.D.), Business Concentration from University Of Minnesota Law School.
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