Overseeing in state and out of state deals and trades.Auditing files and reclassifying folders.Correspond with in and out of state agencies.Generate reports and project timelines.Adhoc work as needed

● Saved company over $20,000 in labor by writing 1,000 end-to-end tests for automation testing.● Slashed on boarding cycle for new hires by expertly documenting and leading knowledge-sharing sessions as SME.● Reduced labor for manual testing effort 15%.● Regained customer confidence with upgrading several major versions at time by delivering more thoroughly tested code with daily scheduled automated testing.● Reviewed technical and business requirements and created feature and… Show more ● Saved company over $20,000 in labor by writing 1,000 end-to-end tests for automation testing.● Slashed on boarding cycle for new hires by expertly documenting and leading knowledge-sharing sessions as SME.● Reduced labor for manual testing effort 15%.● Regained customer confidence with upgrading several major versions at time by delivering more thoroughly tested code with daily scheduled automated testing.● Reviewed technical and business requirements and created feature and end-to-end test suites, executing manual, smoke, regression, and automated test suites, as well as working closely with development team on functional and development testing.● Debugged and expertly documented product defects.● Deployed latest micro services snapshots.● Met with stakeholders each sprint to ensure that customers' requirements were being met while also avoiding interruption for other customers. ● Maintained and updated configurations of up to 15 internal testing environments at a time. ● Brought team together with quarterly events and collaboration sessions.● Introduced three features to product backlog for future development based on customers' business cases.● Improved communications and relationships between departments with weekly and ad hoc sessions. Show less

● Spearheaded initiatives to improve documentation of existing implementation processes and saved company $50,000 across all my projects by shortening on-boarding cycle for new customers. ● Implemented 7 projects across 4 products, consisting of both on-site and virtual sessions. ● Scheduled upgrades and deployments with internal teams. ● Acted as project manager and first tiered support for customers.● Cross-functional team collaborations ambassador.● Coordinated and led… Show more ● Spearheaded initiatives to improve documentation of existing implementation processes and saved company $50,000 across all my projects by shortening on-boarding cycle for new customers. ● Implemented 7 projects across 4 products, consisting of both on-site and virtual sessions. ● Scheduled upgrades and deployments with internal teams. ● Acted as project manager and first tiered support for customers.● Cross-functional team collaborations ambassador.● Coordinated and led customer checkpoints and enhancement discussions. ● Executed manual end-to-end test suites prior to delivering new features or deploying latest updates to customers. ● Debugged and documented product defects and communicated to development team for review and sizing. ● Ensured maintenance of customer environments to meet requirements and business needs. ● Resolved high priority escalations and communicated with customers on delivery and timelines. ● Collaborated with go-to-market and development teams to enhance customer experience and mitigate escalations. ● Transformed communication between customers and internal teams to increase productivity and reduce discussion timelines. Show less

● Increased revenue 30% by establishing customer on boarding and implementation processes.● Contributed to 45% early UX designs and workflows for original go to market version of proprietary application.● Prepared and oversaw execution of customized training plans increasing productivity by 15%.● As SME at industry trade shows, led discussions and sessions on improving the end customer experience.● Conducted on-site and virtual training and business transformation sessions.●… Show more ● Increased revenue 30% by establishing customer on boarding and implementation processes.● Contributed to 45% early UX designs and workflows for original go to market version of proprietary application.● Prepared and oversaw execution of customized training plans increasing productivity by 15%.● As SME at industry trade shows, led discussions and sessions on improving the end customer experience.● Conducted on-site and virtual training and business transformation sessions.● Collaborated on brand recognition design and usability with leadership.● Led in-person sales demonstrations and networking sessions at industry trade shows and events.● Oversaw customer service and support teams (24/7 operations). Show less

● Reduced open fuel receivables 25%● Negotiated and up-sold on average 5% higher fuel and ancillary aircraft services sales.● Managed customer facing operations (24/7 operations).● Oversaw passenger concierge services scheduling and handling.● Negotiated event rentals and assisted in scheduling and planning.

● Placed, received, and processed shipments to and from home office warehouse. ● Trained and supervised stock teams, delivered disciplinary actions, and organized staff meetings. ● Managed inventory and expenses.