Stephen W. Email & Phone Number

Setup, ongoing support, and management of critical automation PCs, servers, and PLCs that run the automated fulfillment pharmacy, as well as the third-party software hosted within Design and support a regular deployment plan for software delivered from external vendorDefining and carrying out system maintenance plans for closed-loop technology components to ensure they are operating at peak capacity and receiving the latest security updatesInterfacing and communicating with pharmacy workers and stakeholders to understand the system problems they're facing and to update them on the statuses of their issuesCoordinate with internal and external teams for software upgrades, bug fixes, software patching, and implementing new equipment and featuresWork closely with partners teams to coordinate project activities during installs and extended supportUse data analytic skills to troubleshoot and improve performance and reliability of equipment and entire system

Maricopa County, Arizona, United States

Act as sole DBA, SysAdmin, and Application Support for company for stage, production, and development environmentsCreate and manage SQL Jobs for automated database tasks, such as SSRS integrations, error notifications, and auto-resolutions of known bugs that are pending development fixesManage incoming application support tickets (for application, SQL, or general IT-related issues) by either resolving or creating a JIRA write-up for a development fixCreate and manage automated backups of databases, VM Snapshots, and business-critical files into Azure Blob StorageCreate and manage Azure Virtual Machines, including load balancers, endpoint connectivity, App-creation (for blob storage backup), network/application security groups, and firewall ports.Manage IIS for web serversManage inbound and outbound email services (spam or relay) for company emailManage DNS Hosting entries in GoDaddyUse Jenkins for software update deployments

Provide support for multiple applications.Recreate or review reported issues in order to identify path of resolution.Resolve issues using SQL, provide product-level workarounds, or send to development, with analysis, for code-level update.Perform product releases for supported products as they progress through Quality Assurance process.

Phoenix, Arizona Area

Troubleshoot escalated issues with ADP's Vantage HCM software.Manage time in order to effectively work and document time for multiple tickets at any given point in time.Provide periodic status updates to outstanding issues and follow through to resolution.Utilize SQL tables and Splunk to create audit trails and timelines for resolution and Problem Management.Collaborate with internal and external clients to provide thorough resolutions.Leverage knowledgebase while uploading reviewable documentation for new scenarios.

Phoenix, Arizona Area

Worked with sales representatives, IT administrators, and directors to recommend enterprise solutions within product portfolio, offering advice to fit customer needs or constraints.Created automation tool to normalize and expedite quote preparation/presentation across business unit by reverse-engineering VBA.Created and implemented training structure and material for role.Drove incidents to resolution by identifying the problem, advising to the possible fixes, and ensuring timely resolution by all stakeholders.Escalated problems without hesitation to the appropriate personnel, such as technical experts, directors, and C-level managers, following up to ensure ownership or resolution.Demonstrated excellent communication skills, both written and oral, in order to ensure clarity on problems and resolutions to various degrees of technical backgrounds.

Initiated, lead, and managed Bridge Calls during missions and testing, incorporating all site teams, on- and off-site.Utilized Linux to manage duplicate/obsolete files and server capacity.Prepared and presented mission briefings for C-level management.Had to make difficult judgment calls for mission protocol, seeking advice from site leads when necessary.Constantly followed government security requirements for data.Maintained Secret clearance.Responded to inquiries by site directors and provided all necessary data logs and verbal communications. Assisted private contractors, quality assurance personnel, and analysts in locating information for resolving incidents and investigating concerns for both short- and long-term projects. Helped create daily reports for post-mission visibility.Constantly followed FIPS security requirements.

Phoenix, Arizona Area

Provided professional and courteous service at all times.Assisted in finding necessary equipment for customer and upselling when possible.Actively listened to the customers concerns.Made informed decisions to take proper course of action to reach reasonable resolution.Entered any courses of action into database, ensuring accuracy and thoroughness.

Troubleshooting service issues with digital TV, Phone, and InternetAssisted customers with questions regarding networking and computer hardwareEntering cases and performing diagnostics using Clarify database management softwareEmploying listening and customer service and technical knowledge to fully resolve all issuesTrained other individuals in meeting company standardsDemonstrated flexibility in satisfying customer demandsReset passwords, unlocked accounts, and remotely accessed customer equipment

Associate Of Science (As), General Sciences

Engineering