Stephen Bate Email & Phone Number

United Kingdom

Warrington, England, United Kingdom

Warrington, United Kingdom

Responsible for the delivery and management of Akeso&Co procurement services against specification, meeting the KPIs of the NHS Supply Chain Contract. Organisational lead on the service’s reporting, information and performance requirements, ensuring the Customer is able to access the required procurement support and guidance. Management of the Procurement Customer Delivery and Data & Reporting Teams.

Bolton, United Kingdom

Spearhead the delivery of all local housing and centralised customer related services for the Association in line with agreed performance standards and strategic objectives.Manage and monitor team performance continually to ensure each member operate at optimal performance level and deliver exceptional customer service. Optimise skills set and knowledge of subordinates through delivering training.Selected Contributions:• Delivered strategic direction and leadership to multiple cross-functional teams, including local housing management teams positioned across North / South, the centralised rent recovery, voids, allocations, repairs administration, customer insight, and call centre teams.• Played an instrumental role in the successful management of high-profile projects from start to finish, while overseeing the acquisition and management of the Salvation Army Retired Officers property portfolio.• Assessed the quality of customer service delivery by initiating and performing external assessment of customer service excellence.• Built customer service excellence teams through encouraging self-development, organising formal and on the job training, initiating role diversification, and implementing continuous improvement culture.

Greater Manchester

Headed day-to-day operations of centralised customer service department with keen focus on minimising dissatisfaction and improving the customer experience. Delivered customer care training to partner organisations, such as London City Mission. Maintained professional, helpful, and courteous attitude towards customers at all times. Built lucrative relationships based on trust and rapport with key customers.Selected Contribution:• Delivered exceptional service improvements, lowering the number of service complaints received by 50% by implementing a customer ownership ethos and reducing outstanding rent arrears by 6% through the introduction of a centralised rent recovery team.

Bolton, United Kingdom

I developed and managed a centralised customer services team. Key areas included building the team to deal with all incoming resident enquiries, improvement of the complaints service, void control, income management, gas service monitoring, repair standard checks and contractor performance. I was directly responsible for the way we surveyed, listened, communicated and fed back to our customers.

Liverpool, Merseyside, United Kingdom

Responsibility for area housing management and maintenance service in an inner-city area following transfer of the housing management and maintenance service to Arena from Liverpool HAT. My teams included housing services staff, asset managers and teams of caretakers, providing local scheme maintenance and environmental services to residents.

Liverpool, Merseyside, United Kingdom

Contract Management and the implementation of new contracts for the transfer of schemes to new landlords from the HAT project in major regeneration projects across Liverpool, overseeing decant projects of residents during major refurbishment works, supporting them to move permanently or temporarily.

Warrington, Cheshire, United Kingdom

Staff and estate management in Old Trafford, Warrington & Partington, providing local housing management services direct to residents across various schemes and patches.

Warrington, Cheshire, United Kingdom

Housing Assistant, Area Officer, Senior Lettings Assistant, providing front line services directly to residents for an Association with over 15,000 properties nationwide.

Associate'S Degree, Housing, Diploma Of Higher Education

Housing, Btec Higher National Certificate In Housing Studies

Business & Finance, Btec National Certificate

O Levels, 9 O Levels Obtained