Stephen Bird Email & Phone Number

Cincinnati, Oh, Us

West Chester, Ohio, United States

Challenge: To lead and develop a FAS team to serve Clinical qPCR customers working in high complexity LDT, EUA, and IVD regulated environments throughout the East US●Led as many as 10 FAS direct reports and 4 AOS indirect reports supporting Clinical qPCR customers across the region●Responsible for team recruitment and hiring, coaching and development, retention, establishment of annual priorities and goals, calibration ratings and performance management, and providing merit adjustment and promotion justifications●Managed a team of FAS responsible for providing training, AV services, and technical support to CLIA-regulated labs developing and implementing LDTs for a variety of Pathogen Detection and PGx workflows●Simultaneously managed a team of FAS responsible for supporting labs performing EUA COVID-19 testing utilizing Amplitude●Established and built a new FAS organization to support Clinical qPCR customer needs●Fostered and sustained a positive, empathetic, driven and collaborative team culture●Developed and executed strategies for a fast-paced and changing business environment●Monitored and ensured team adherence to SOPs for customer handling in CRM systems, escalations, and complaint handling in accordance with company QMS●Forecasted, monitored, and drove team revenue and OpEx actual performance relative to AOT●Actively partnered with leadership of multiple functional groups to drive effective communication and collaboration with the overarching objective of enabling continuous improvement in customer satisfaction.●Provided strategic input, guidance, and VOC to support clinically relevant business opportunities and growth including NPIs●Developed and implemented a nationwide Clinical Key Account strategic support plan and managed relationships with relevant internal and external stakeholders●Developed and implemented a nationwide support strategy for labs utilizing the IVD-regulated QS Dx and KF Dx family of systems and Diomni software

West Chester, Ohio, United States

Challenge: To deliver qPCR workflow training and AV support for HCC customers●Provided clinical training and AV support for all qPCR HCC workflows, including COVID-19, RTM, UTM, VM, Nail, Wound/ABR, and PGx●Supported a wide variety of HCC instrumentation, including manual, KF Duo, and KF Flex extraction, 96, 384, TAC, and OA qPCR on QS 3, 5, 7, and 12k instruments●Displayed exceptional resourcefulness in the field to overcome unexpected roadblocks and keep customer validation projects on track●Drove improvement of the HCC customer experience through incorporation of VOC for customer materials checklists and implementation of JDI initiatives●Led a bi-weekly HCC FAS Pod Call to bolster team coordination and development●Completed more than 24 AVs in the position, representing >$678,822 worth of revenue

Nashville, Tn

Challenge: To provide outstanding customer site-based training and technical support●Provided training and technical support for qPCR, dPCR, KingFisher Sample Purification, Laser Capture Microdissection, and iBright Gel Imaging●Served as team specialist for Arcturus LCM instruments, TaqMan Gene Expression Assays, ExpressionSuite software, and Connect Gene Expression apps●Provided clinical training and AV support for UTM, VM, and PGx workflows●Successfully coordinated support for several high-value Key Accounts including TransnetYX (#1 GEx Assay customer) and PathGroup (CFTR OA workflow)●Successfully managed coverage of an open FAS territory for much of 2018●Formally mentored one FAS new hire and assisted in the training of seven others●Met or exceeded 21/22 (95%) of core qPCR FAS team goals●Awarded 2017 Top FAS Customer Allegiance Score (CAS) Award

Carlsbad, Ca

Challenge: To support the technical needs of our qPCR customers●Served as primary team specialist for StepOne Plus, ViiA7, Arktik, and PikoReal instruments, ExpressionSuite software, and the Protein Thermal Shift application●Served as primary trainer for two qPCR Tech Support new hires●Met or exceeded 100% of core qPCR Technical Support team goals●Awarded 2015 qPCR team TAS Star Award●Promoted to TAS III in 2016

San Francisco, Ca

Challenge: To understand cell motility and cancer metastasis●Researched function of JMY, a regulator of actin-based cell motility●Completed an independent study course through UC Berkeley: US Food and Drug Administration, Drug Development, Science and Health Policy

Berkeley, Ca

Studied the regulation of mitotic spindle positioning by the Ran pathway.

Berkeley, Ca

Challenge: To inhibit and investigate the cancer-relevant Ran pathway in living cells●Developed and characterized importazole, a novel inhibitor of RanGTP/importin-beta function ●Investigated novel Ran pathway control of mitotic spindle positioning●Awarded a fellowship by the UC Cancer Coordinating Committee

Berkeley, Ca

Taught a section of MCB 130L: Cell Biology Laboratory.

Berkeley, Ca

Taught two sections of MCB 130: Cell Biology.

Notre Dame, In

Assisted in teaching BIOS 241R Lab: Introduction to Undergraduate Research.

Notre Dame, In

Investigated the role of light chain expression in cytoplasmic dynein function.

Doctor Of Philosophy (Ph.D.), Cell/Cellular And Molecular Biology

Bachelor Of Science (Bs), Biology/Biological Sciences, General