Stephen Brown Email & Phone Number

Shawnee, Ks, Us

5828 Reeds Road, Mission Kansas

Mission, Kansas

Work with customers to gather, manage, and prioritize requirements• Prepare customer specification documents, interface documents, business rules, data mapping, and other documentation as necessary for development teams• Communicate with both internal and external teams, including third party vendors, to ensure all parties are knowledgeable regarding scope of work, timeline, and deliverables• Proactively resolve conflicts, handle ambiguity, and facilitate groups to achieve objectives• Maintain knowledge of all company products in order to conduct effective installations• Manage multiple customer accounts throughout implementation• Travel to meet with new customers and gather site-specific information; requires about 30% travel• Other duties as assigned

Shawnee Mission, Kansas

Supported district administrative buildingSupported all food service computer equipment to include minor database maintenanceProvide backup for network analystsComputer image creation, development and distributionApplication support, installations, upgrades, and troubleshootingCoordination of projects as directed by team leadResearch to analyze problems, identify alternatives, and recommend solutionsPerform weekly server maintenance for all building file servers supported by teamSupported school board members

Shawnee Mission, Kansas

Supported up to 5 district buildings Troubleshooting of all hardware and software issues per assigned work orders and upon requestResearch to analyze problems, identify alternatives, and recommend solutionsTroubleshoot network connection and printing related problemsReport to building administrators and attend building staff meetings upon requestFile archive and restorationInstallation of network protocol, removal and troubleshootingCompliance with all software license agreementsImage and re-image of workstationsAssist network engineering with field server support