Management of our team of over 20 Project Managers; responsible for both Full Service and Sample Only online research studies – supervising, training and mentoring PMs of variable experience to a high level of competencyWell respected, strong and reliable point of escalation for clients, sales, internal and external operational resources, client services and the wider higher managerial hierarchyKey contact for high profile clients and strategic projects – directly responsible for maintaining and enhancing existing client relationships while engaging with new business opportunitiesOverseeing, and managing, a high volume of complex research studies - being an authority in questionnaire design and scripting application, sample methodology and data analysisEnsuring compliance to procedure within the team, while taking an active interest in challenging processes in order to develop and improve themProject allocation, recruitment, PM assessment process, CS management team meetingsLead Operations consultant for brand-tracking technology globally

As Field Controller, supervision of multiple market research studies - Accent specialised in service section research; primarily transportation, utilities, communications, healthcare, finance and retail - utilising both quantitative (telephone, face-to-face, on-street, online, hall test and mystery shopping) and qualitative (group discussions, depth interviews) approachesCultivating a strong working relationship with the Field Director, Field Manager, external supervisors and nationwide pool of on-street interviewersResponsible for project costing and proposals details, questionnaire design and interviewer briefingsManaging the Coding and Data Entry departmentManagement of departmental budget, recruitment and training – responsible for up to 20 members of staff on large-scale projectsCalculation and authorisation of monthly pay for all temporary staff members Quality control on data in accordance with MRSQA regulations; liaising with telephone unit and field force management to ensure accuracy Adherence to data protection policy

Sole responsibility for the daily running of an English Heritage tourist site (The Jewel Tower) Duty Manager for Hospitality events (The Wellington Arch)Banking and sub-accountancy on property incomeGuided tours and direct customer relationsLiaising with contractors, local authorities and parliamentary security staff on a regular basis