Stephen Gross Email & Phone Number

Moorestown, Nj, Us

Remote

Multiple consecutive contracts studying users’ functional and emotional needs across Fandom brands such as Fandom wikis, Fanatical, TV Guide, D&D Beyond, and more. These brands represent Gaming, E-Commerce, Web, and App, brands. Tools used include UserZoom Go, UserTesting, Alchemer, and Decipher.* Conducted interviews with Wiki Editors to understand and address community unrest around business decisions* Developed strategy for remote ethnographic study of tabletop gaming for players… Show more Multiple consecutive contracts studying users’ functional and emotional needs across Fandom brands such as Fandom wikis, Fanatical, TV Guide, D&D Beyond, and more. These brands represent Gaming, E-Commerce, Web, and App, brands. Tools used include UserZoom Go, UserTesting, Alchemer, and Decipher.* Conducted interviews with Wiki Editors to understand and address community unrest around business decisions* Developed strategy for remote ethnographic study of tabletop gaming for players utilizing digital gaming tools* Learned and applied survey techniques to improve personal research capabilities * Contributed to coworkers’ research by notetaking and critique* Analyzed quantitative data to inform session based personas Show less

Remote

Four-month long internship working on foundational user research for products such as Fandom’s Wikis, Dungeons and Dragons Beyond, and the Cortex roleplaying game system.* Built and administered research protocols for use in user interviews* Administered research interviews to over 20 users within 2 weeks to gather foundational understandings of Wiki Admin behavior and potential impact of Gamification on the platform* Produced synthesized actionable reports from various previously… Show more Four-month long internship working on foundational user research for products such as Fandom’s Wikis, Dungeons and Dragons Beyond, and the Cortex roleplaying game system.* Built and administered research protocols for use in user interviews* Administered research interviews to over 20 users within 2 weeks to gather foundational understandings of Wiki Admin behavior and potential impact of Gamification on the platform* Produced synthesized actionable reports from various previously collected qualitative data Show less

Greater Philadelphia Area

User Experience Researcher for the Non-Profit Overcoming Multiple Sclerosis (OMS) which provides a lifestyle program for people with MS. The project focused on an app which helped people on the program learn and stick to the lifestyle adjustment.* Interpreted 7 rounds of usability testing with over 40 individual sessions involving users from the US and UK* Discovered lack of understanding within the OMS community of diet restrictions and introduced new feature to combat… Show more User Experience Researcher for the Non-Profit Overcoming Multiple Sclerosis (OMS) which provides a lifestyle program for people with MS. The project focused on an app which helped people on the program learn and stick to the lifestyle adjustment.* Interpreted 7 rounds of usability testing with over 40 individual sessions involving users from the US and UK* Discovered lack of understanding within the OMS community of diet restrictions and introduced new feature to combat misinformation* Committed to all aspects of the OMS lifestyle to understand user needs and wants Show less

Norristown, Pennsylvania

Six-Month COOP focused on training the operators of the PJM Electric Grid* Facilitated weekly simulated disaster scenarios with a team to apply classroom learning to a physical environment* Streamlined data analysis of System Operator course evaluations to better identify actionable improvements to courses* Granted high security clearance for job duties

Master'S Degree, Human Factors Engineering

Bachelor'S Degree, Interactive Digital Media