Stephen Caulfield Email & Phone Number

• Answer at least 9 customer inquiries per hour via different channels (phone, chat, etc.).• Provide expertise, support, and quality service while boosting sales and retention for The Knot brand.• Spearheaded the rewrites for 672 macros (marketing copy) to better align with The Knot’s brand vision and voice for the customer service team.• Collaborate with senior team members across 6 teams during meetings and via Slack to answer customer questions, concerns, and inquiries. • Lead and train a team of CX representatives and implement ideas to further the customer service experience. • Promoted in six months from Customer Service Representative on the Paper Team to Senior CX Representative of the entire customer service department.• Plan and coordinate training sessions for new hires on the customer service team, along with co-working sessions with existing team members.

Memphis, Tn

• Building relationships with clients and ensuring quality customer service.• Using editing software to provide high-definition photos (Lightroom, Adobe Photoshop, Aperture).• Curating content to be shared across all social media outlets to build the brand.

• Executed 15-20 closings per month with a pipeline of 40-50 files at a time while leading and hiring for a team. • Assembled marketing packages, ordered Lien searches, and submitted relevant documents in a timely manner. • Oversaw the entire lifecycle of real estate transactions, including conducting market research, negotiating leases, and collaborating with other teams to ensure customer satisfaction and brand loyalty. • Strategized to drive relationships through the management of a range of portfolios.• Earned promotion in less than a year from Loan Closing Specialist to Closing Manager.

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Greater Memphis Area

Post-Closer and Pre-Closer of Retail and Investment Properties, Notary Public• Coordinated the closing and post-closing of 20-30 real estate transactions monthly. • Communicated with various stakeholders, buyers, sellers, agents, lenders, and title companies for the execution of all closing documents.• Processed all documents properly, disbursed funds, and filed records according to legal and regulatory compliance. • Resolved customer inquiries during the pre-closing and post-closing processes.• Maintained accuracy and documentation of funds.• Promoted from office courier to post closer within a year of hiring.

Greater Memphis Area

• Sorted, delivered, and handled important documents• Served as point of contact between clients and co-workers

• Stocked inventory and managing products for the new floor set.• Collaborated with a team to ensure store cleanliness and organization.• Guaranteed customer satisfaction through transactions and assisted in finding store products.

Greater Memphis Area

• Tailor-made products from the menu and products for each customer's specifications.• Worked closely with a team and strategized for brand marketing, teamwork, and customer retention.• Maintained finances, customer service, and general cleanliness of the store.

Memphis, Tn

• Provided high-quality products to guarantee customer satisfaction. • Involved in an annual 30+ team-building retreat to collaborate on ideas and implement new marketing strategies for the year.• Directed customer service inquiries, inventory control, and staff scheduling to elevate operational performance.

Bartlett, Tn

• Created special orders for customers based on their specifications and needs• Tended to inventory, stocking, and other store requirements for customer satisfaction.• Guaranteed store cleanliness for a hospitable environment.

Cordova, Tn

• Marketed holiday and school promotions.• Kept up with store cleanliness and inventory.• Delivered on customer satisfaction and service.

• Oversaw finances, staff scheduling, and inventory.• Earned promotion from barista to shift supervisor at Starbucks.• Led coffee-tasting events for new Starbucks products and answered customer questions.• Solved problems in a creative manner, in a fast-paced environment.

Greater Memphis Area

• Assisted in the plant department by stocking and tending to the flora.• Attended to customers' questions in that area.• Endured heavy lifting and strenuous conditions to stock inventory and maintain cleanliness.

Humanities, Philosophy

Activities and Societies: Intramural Racquetball, Intramural Indoor Soccer, Photography Club

Associate Of Arts - Aa, Humanities, Associates

Activities and Societies: Film Photography Club

Diploma, 3.4

Activities and Societies: Vice President of AV Club, Co-Captain of Ultimate Frisbee Team, 30+ Club, Beta Club