Stephen Caulfield Email & Phone Number

• Answer at least 9 customer inquiries per hour via different channels (phone, chat, etc.).
• Provide expertise, support, and quality service while boosting sales and retention for The Knot brand.
• Spearheaded the rewrites for 672 macros (marketing copy) to better align with The Knot’s brand vision and voice for the customer service team.
• Collaborate with senior team members across 6 teams during meetings and via Slack to answer customer questions, concerns, and inquiries.
• Lead and train a team of CX representatives and implement ideas to further the customer service experience.
• Promoted in six months from Customer Service Representative on the Paper Team to Senior CX Representative of the entire customer service department.

Memphis, TN

• Building relationships with clients and ensuring quality customer service.
• Using editing software to provide high-definition photos (Lightroom, Adobe Photoshop, Aperture).
• Curating content to be shared across all social media outlets to build the brand.

• Executed 15-20 closings per month with a pipeline of 40-50 files at a time while leading and hiring for a team.
• Assembled marketing packages, ordered Lien searches, and submitted relevant documents in a timely manner.
• Oversaw the entire lifecycle of real estate transactions, including conducting market research, negotiating leases, and collaborating with other teams to ensure customer satisfaction and brand loyalty.
• Strategized to drive relationships through the management of a range of portfolios.
• Earned promotion in less than a year from Loan Closing Specialist to Closing Manager.

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Greater Memphis Area

• Post-Closer and Pre-Closer of Retail and Investment Properties, Notary Public
• Coordinated the closing and post-closing of 20-30 real estate transactions monthly.
• Communicated with various stakeholders, buyers, sellers, agents, lenders, and title companies for the execution of all closing documents.
• Processed all documents properly, disbursed funds, and filed records according to legal and regulatory compliance.
• Resolved customer inquiries during the pre-closing and post-closing processes.
• Maintained accuracy and documentation of funds.

Greater Memphis Area

• Sorted, delivered, and handled important documents
• Served as point of contact between clients and co-workers

• Stocked inventory and managing products for the new floor set.
• Collaborated with a team to ensure store cleanliness and organization.
• Guaranteed customer satisfaction through transactions and assisted in finding store products.

Greater Memphis Area

• Tailor-made products from the menu and products for each customer's specifications.
• Worked closely with a team and strategized for brand marketing, teamwork, and customer retention.
• Maintained finances, customer service, and general cleanliness of the store.

Memphis, TN

• Provided high-quality products to guarantee customer satisfaction.
• Involved in an annual 30+ team-building retreat to collaborate on ideas and implement new marketing strategies for the year.
• Directed customer service inquiries, inventory control, and staff scheduling to elevate operational performance.

Bartlett, TN

• Created special orders for customers based on their specifications and needs
• Tended to inventory, stocking, and other store requirements for customer satisfaction.
• Guaranteed store cleanliness for a hospitable environment.

Cordova, TN

• Marketed holiday and school promotions.
• Kept up with store cleanliness and inventory.
• Delivered on customer satisfaction and service.

• Oversaw finances, staff scheduling, and inventory.
• Earned promotion from barista to shift supervisor at Starbucks.
• Led coffee-tasting events for new Starbucks products and answered customer questions.
• Solved problems in a creative manner, in a fast-paced environment.

Greater Memphis Area

• Assisted in the plant department by stocking and tending to the flora.
• Attended to customers' questions in that area.
• Endured heavy lifting and strenuous conditions to stock inventory and maintain cleanliness.

Humanities, Philosophy

Activities and Societies: Intramural Racquetball, Intramural Indoor Soccer, Photography Club

Associate Of Arts - Aa, Humanities, Associates

Activities and Societies: Film Photography Club

Diploma, 3.4

Activities and Societies: Vice President of AV Club, Co-Captain of Ultimate Frisbee Team, 30+ Club, Beta Club