Stephen Clarke Email & Phone Number

Calgary, Alberta, Canada

I maintain customer relationships, meet sales targets, and ensure efficient sales operations within my territory.• Responsible for business-to-business consultative selling and account management for a $5,000,000 territory across Southern Alberta and parts of British Columbia. • Analyze individual customers business and the territory as a whole to develop sales strategies that maintain quarterly and monthly targets and meet annual growth target• Manage the territory promotional funds budget to create sales promotions to achieve sell through• Devise sales strategies, analyze data, address customer concerns, and identify sales opportunities• Manage annual sales cycle made up of several quarterly promotions and by-annual sales events.• Ensure proper sell through of product before the introduction of the next promotion.• Act as liaison between my customers and other departments within my company. Communicate information in easy to understand terms, deescalate tense situations and find customer centric and sales focused solutions to complex problems. • Plan, organize and execute in market sales events at my customers businesses where I can engage with end users directly, promote the brand and drive sales for my customers. • Identifying and implementing sales strategies based on customers needs and specific product mixes to promote growth.

Calgary, Alberta, Canada

I am the main point of contact for Stanley Black & Decker across Southern Alberta, providing customer service, product knowledge, and sales expertise to our industrial end users.• Responsible for new business development within my region, leading the country in sales conversations with annual sales totaling $250,000• Through job site visits and office meetings, I engage with new and existing end users to understand their business, determine operational needs, provide effective product solutions and work with distribution partners to facilitate sales. • Present promotions and negotiate sales incentives with my clients, ensuring the highest levels of customer satisfaction• Coordinate and manage the purchasing of top industrial customers and support our distribution network as it pertains to large end user needs.• Provide product expertise to end users utilizing an in-depth knowledge of Stanley Black & Decker’s entire product line• Assist the sales team at distribution events while developing new contacts and closing sales• Build and maintain strong relationships with clients, our internal sales force and distribution partners• Provided product demonstrations and instruction on key features and performance of SBD products• Assist with the training and on boarding of new staff members and participate in ongoing professional development for my role.

Calgary, Canada Area

Represented Stanly Black & Decker in 27 major retail locations across Southern Alberta• Provided front-line service and support, and oversaw the planning and execution of a variety of marketing and engagement plans• Provided stores feedback regarding on hand quantities, upcoming sales promotions and encouraged proactive product ordering• Supported stores in my territory with regular visits, in store training, and excellent customer service• Utilized strong interpersonal and execution skills to implement various sales and marketing programs • Trained store associates on technical product knowledge and proper operation of power equipment• Performed in store product demonstrations and education sessions for customers and staff• Coached store associates on effective merchandizing and sales strategies, policies and procedures• Responded to inquiries, requests and resolved complaints from senior store management• Planned and executed sales events to engage with customers and close sales• Built strong working relationships with key staff and store leadership• Evaluated and processed products returned to store for warrantee and satisfaction related reasons

Calgary, Canada Area

Represented 17 different brands across 5 major retailers and performed a variety of merchandizing services.• Worked independently to achieve weekly and monthly call cycle• Develop strong relationships with store leadership, sales associates and merchandizing team • Execute scheduled bay resets on time and according to planogram and facilitating product buy back • Install new display boards for product launches and to replace damaged components• Attend product information sessions with manufacturers and perform in store demonstrations and product information sessions for employees and customers• Communicated effectively with my manager and perform daily reporting on any product issues, tasks preformed and to upload pictures

Calgary, Canada Area

Represented Scotts at multiple locations to achieve sales targets and execute the desired marketing plan.• Trained and advised store representatives in regards to the effective merchandizing and promotion of products as well as the features, benefits and steps needed for proper application of product• Provided customer service and counseling as a product expert • Reviewed sales data, identifying underperforming products and implementing corrective action• Built relationships with store manager department managers store associates and merchandizing team• Created and maintained visually appealing displays merchandized with complimentary products• Executed the marketing plan ensuring feature and sale products prominently displayed• Maintained in-depth knowledge of Scotts entire product line• Successfully completed seasonal summer contract

Calgary, Alberta

Managed the insurance needs and provided client-focused services to a portfolio of business clients.• Responsible for marketing, relationship management, customer service and sales• Generated leads, called prospects and scheduled appointments with qualified potential clients• Delivered influential presentations that persuaded business owners to adopt our insurance plan• Clearly communicated and educated business owners on a variety of complex insurance topics• Consulted with owners, identified problem areas implemented proactive risk mitigation for clients• Provided ongoing assistance and support to clients by telephone, e-mail and personal visits• Responded promptly to client inquires with specific recommendations and advice• Built strong relationships with business owners, established myself as a trusted advisor to my clients• Conducted site inspections to identify and address physical hazards • Preformed well in stressful situations, demonstrating my ability to think quickly and solve problems• Utilized various databases and online resources to research and search for business opportunities• Conducted informational interviews to identify operational risk and liability exposure• Worked hard to consistently met and exceeded sales targets and service standards• Provided contract interpretation for clients• Cultivated strong and lasting relationships with new and existing clients• Processed faxes, mail and correspondence and organized documents required for binding insurance

Saudi Arabia

Provided administrative support and human resource management to McGill University’s English language education program and prepared Students for employment in the oil and gas.• Provided direct supervision and leadership to a team of 15 instructors• Oversaw the successful delivery of educational services to over 1600 students• Instructed classes of 30 adult students on English language acquisition and job skills training• Coordinated, planned and scheduled weekly assessment for 400 students across fifteen sections• Proctored examinations, delivered clear instruction to students on how to complete the examination • Completed assessments including marking, scoring and entering data to report exam results• Analyzed test scores, identified problems and coached instructors on improving performance issues• Determined training needs and developed and delivered interactive training sessions and workshops• Facilitated weekly staff meeting to set expectations, gather feedback and implement change• Coordinated training scheduling, booked venues and delivered training, seminars and workshops• Preformed administrative duties including end of program reports, expense reports, attendance tracking and executive summaries for the program director• Conduct classroom observations and teacher evaluations to identify areas of improvement• Provided one on one coaching for students and instructors as well as conflict resolution• Performed ongoing communication and logistical coordination with McGill University in Canada• Collaborated with instructors to determine specific learning needs and effective delivery methods• Acted proactively and independently to resolve problems and implement corrective action

During my three recurring summer internships I managed the collection, organization and entry of data for the annual assessment of commercial and residential property values. Provided customer service and support in completing surveys, performed data entry as well as the interpretation and translation of financial statements of property management companies. • Accurately processed large amounts of information in a fast paced project environment• Responded to public inquiries and documented feedback in the customer service request system• Provide information and guidance to helped customers in accurately completing forms • Analyze various forms of income and financial information

Calgary, Alberta

• Processed and arranged full and complete patient health records, data and material• Used organizational skills and attention to detail while handling sensitive and privileged information in a discreet and professional manner

Bachelor Of Arts (Ba), Economics

International Business

Activities and Societies: English Debating ClubSemester-long university coursework in business, language, and culture.