• Created The Ritz-Carlton’s first ever private butler service program with Forbes Travel Guide Consultant • Collaborated in creating over half a million in room revenue through repeat visits and consistent bookings• Served ultra-high net worth clients and guests on call 24 hours each day, managing the entire residential operation• Multi tasked to deliver extremely high touch service while solving complex guest issues quickly

• Collaborated with associates to achieve a Five Diamond Triple A rating for the first time in the hotel’s history• Passed two Forbes Travel Guide audits achieving a Five Star pass rating • Solving all guest issues in a timely fashion while delivering personalized service• Generated over $75,000 in additional room revenue through upselling guest upgrades

• Memorized over 85 resident family names to deliver personal service and quality interactions• Kept record of over 300 companies maintaining insurance compliance • Delivered 200 resident packages each day • Arranged guest requests such as dining reservations, transportation, and lodging accommodations• Monitored security footage to safeguard residents

• Spearheaded effort to improve residence delivery system • Memorizing over 70 resident family names to deliver personal service • Safeguarding residents by monitoring security footage• Strengthening Ritz-Carlton Residence’s brand standard from previous hotel positions

• Managed Front of House operations for one of the largest Ritz-Carlton hotels – 582 rooms – to enhance and maintain brand standard• Collaborated with associates to attain the hotel’s highest recommendation score of 70% through implementation of guest experience software • Showcased exemplary Ritz-Carlton values to guests; awarded Lightning Strike Award• Served in Front Desk, Concierge, Guest Relations and Private Branch Exchange roles; enhanced skillset in critical guest problem solving

• Managed guest relations and helped to increase guest satisfaction scores to a high of 80% through mastery of JW Marriott core values• Nominated for best employee of the quarter award for showing exemplary JW Marriott values; nominated for Five Diamond Award• Acting supervisor during supervisor’s absence while managing co-workers, and guest services• Maintained pool safety as a lifeguard