Stephen Good Email & Phone Number

Dallas-Fort Worth Metroplex

Round Rock, Texas, United States

SCOPE: In this role, I maintained expert knowledge of Dell andcompetitor products and services, identifying new technologies,emerging product opportunities, and potential partnerrelationships. Promoted to an outside presales engineering role, Iled technical sales to hospitals, schools, municipalities, andcommercial trade businesses in Austin, Dallas, Ft. Worth, andWest Texas. Additionally, I directed 250+ data centerinfrastructure projects averaging $12M/year, oversaw 3 directreports, and collaborated with the finance, productdevelopment/support, and field marketing teams. I also designedand delivered product demonstrations based on customerrequirements.ORGANIZATIONAL IMPACT:▶️Accelerated the configuration process and reduced time-to-quote by 30%.▶️Ensured just-in-time supply chain sourcing for customer datacenter workloads.▶️Led the team to deliver $8M over an initial call of $6M, bringingthe region to 95% of goal.▶️Retained a customer in a competitive bid and expanded theproject from $400,000 to $1.2M over the partnership.▶️Produced extensive tech profiles for strategic customers.▶️Assisted in ongoing team development.▶️Chosen to represent the inside technical team to upperleadership.▶️Presented to Dell Global Sales in 2020 via a roundtable,highlighting my contributions to a project’s success.▶️Served as the SME for the High-Performance ComputingSolutions, AI, and Tools teams; Corporate Social ResponsibilityAdvocate; High-Performance Computing Advocate; and ToolsChampion.▶️Provided leadership, participating in mentor programs, servingas the manager on duty, and handling the data center pipeline inthe field system engineer’s absence.

Austin, Tx

SCOPE: Promoted for my project management, communication,and organization skills, I served as the implementation lead forseveral major clients. I managed 4 employees and ~220 projectsaveraging $4M-$8M/year, serving as the key contact andproviding ongoing support.My role included overseeing a remote installer network with 4-18crews across the U.S., including the timely delivery of partsshipments for multiple 2- to 8-day installations. I handled delaysaffecting subsequent projects and key deliverables andpresented the post-mortem for large projects, settingresponsibilities and expectations for stakeholders from C-levelexecutives to finance/procurement, development, and IT teams.ORGANIZATIONAL IMPACT:▶️Managed 30%+ of the revenue-generating customer projects inFY15 while coordinating the installation and commissioning 129complex customer sites in FY14.▶️Coordinated up to 50 projects simultaneously.▶️Saved money, cut the install time in half, improved thedocumentation and process, and enabled a full turnkey solutionwhile maintaining quality for a 4-month project across 240 siteswith limited staff.▶️Supported the unique scheduling requirements for challengingcustomer accounts with unpredictable timelines and complexdeliverables.▶️Provided the highest level of customer support, includingclient-specific training and KPI development for qualityassurance.

Austin, Texas Metropolitan Area

SCOPE: In this position, I served as the lead coordinator for third-party dispatching and parts shipments executed by the technicaloperations center. I provided remote support for electrical andmechanical contractors as a technician, assisting with thediagnosis and resolution of lighting, HVAC, and energy meteringissues.ORGANIZATIONAL IMPACT:▶️Helped standardize the process and create strongerdeliverables for clients.▶️Ensured timely execution and effective resource utilization forenterprise-wide network integration projects.▶️Received 5 Siemens Awards for customer focus andoutstanding performance in 2013-2014.