Stephen Dingwall Email & Phone Number

Columbus, Ohio, United States

• Review Backup and replication job log files to determine the cause of issues.• Position is focused on backups going to and offloading from scale out backup repositories (cloud storage). This includes restores and archiving.• Customer facing support requiring phone interaction as well as remote sessions.• Explain product concepts and features based on various levels of customer knowledge.• Excellent customer service and technical support skills required.• Ticket Management.• Google Cloud platform, AWS, Azure, Amazon S3.• The ability to listen and stay service focused are critical.

Columbus, Ohio, United States

El Paso, Texas, United States

Full IT support for El Paso.Desktop, printer, phone,Project managementUser managementManufacturing support (scanners, cameras)Windows OS support including Office 365 suiteWindows server supportNetwork supportFire and Burglar alarm management.Brought company up to fire alarm standards by fixing fire alarm issues.Saved the company thousands of dollars by raising attention to inadvertent FCC rules violations.Improved company efficiency by getting users to comply with IT best practices.

Austin Texas

• Provide Internal support for Franchisees and Home Office users• Increased office IT security by updating Active Directory and Group Policies to follow IT best practices.• Remodeled server room to follow IT best practices.• Educated internal users to follow IT security policies.• Negotiate vendor contracts.• Hired, trained and managed Dedicated Tech for low level IT support• Desktop and Server hardware and software support• Continuum RMM management• Intronis Echo backup management• Intermedia email management• Solely responsible for Home Office IT support

Austin, Texas Area

• Deploy Symantec Endpoint Protection using PDQ Deploy.• Deploy Fire Eye agent using PDQ Deploy.• Configure packages using PDQ Deploy.• Deploy Malwarebytes Endpoint Protection.• Remote virus and malware detection, monitoring and removal.

Austin, Tx

• Coordinated with Leander Independent School District IT so we could install and test projectors and white boards.• Run cabling, raceway, test and configure projectors (Extron).• Cut holes in drywall to install outlets.• Constructed network cables.

El Paso, Tx

• Took care of elderly parents.• Repairs on home.• Safety and quality of life upgrades to home.• Prepared meals.• Continued job search in El Paso and Austin areas.• Financial Planning.

Austin, Tx

Cloud Administrator• Manage 3 Clustered 2012 Microsoft HyperV environments.• Manage 2 Clustered 2008 Microsoft HyperV Dev. Environments.• Manage Windows Azure Pack environment.• Troubleshoot and manage VMs, hosts, clusters and storage.• Netapp management.• Management of systems using Drac, SCVMM, System Center, Veeam, Logic Monitor and Science Logic .• Effectively work with team members from different parts of the world to keep our Cloud environments up and running.• Created documentation for newly hired Cloud Admins• Continuously creating How To documents for Junior Admins and Support personnel.

Austin, Texas

Contracted with Applied Materials.

Austin, Texas

• Point of contact for 14 technicians in 11 buildings.• Hardware and Software support as well as network troubleshooting.• Escalation point for customer concerns.• Laptop, desktop, PDA, scanner, wireless and printer support.• Initiated monthly training schedule for Desktop technicians.• Created New Hire manual.• Significantly decreased staff turnover by increasing team communication and group building activites.

Austin Texas

• 13 total years at Applied Materials.• Senior systems engineer, supporting a global organization comprising software developers, technical support and sales staff.• Sole responsibility for the primary data center in Austin. Consisting of in excess of 60 physical machines and 400 virtual machines. • Manage the Production and Developmental physical and virtual environments running a variety of Windows and Linux/Unix platforms.• Lead role in the physical system consolidation/virtualization project – cost savings of $300k.• Implemented an internal VMware Lab Manager cloud services environment – ongoing savings of $200k Year to Year.• Setup VMware TAP ISV Alliance – reducing licensing and support costs by 100K annually.• Manage HP Blade System and rack-mount server environment with EVA and MSA class storage arrays.• Lead administrator for high-availability VMware environment, including VMware Vsphere ESX/ESXi 4.x/5.x, VMware Lab Manager, VCenter 5, VMware, VMware Disaster recovery appliances.• Microsoft Hyper-V virtualization, Windows 2008, Active Directory• Cisco and HP SAN.• Presenting justifications/providing metrics to management for forecasting annual expansion.

Aas, Photography

General Studies