• Develops and oversees security operations, focusing on retail loss prevention• Develops goal and strategies for protection of retail locations, merchandise and other property assets• Analyze store and company performance to KPIs and develop plans to improve performance• Conduct internal confidential investigations for 78+ locations• Handle complaints, settle disputes, resolve grievances and conflicts• Identify and makes recommendations for minimizing physical hazards and unsafe work conditions• Manages a team overseeing data analytics, payroll, asset management, and store operations• Work alongside HR, Finance and IT Departments to evaluate existing processes and areas of improvement• Write company policy and procedures• Prepares reports regarding payroll, asset management, KPIs and effectiveness of established prevention measures.• Provide department leadership to achieve completion of quality initiatives and projects• Cross-functional training to assist multiple departments within Operations

• Conduct investigations concerning fraud, corruption, and inquiries about the affairs, functions, methods, personnel, and/or efficiency of city agencies to ensure compliance with municipal labor laws • Prepare comprehensive investigative reports with fact-based determinations • Conduct interviews of subjects, targets, and witnesses by telephone and in-person for information verification and corroboration• Collect and analyze documents including telephone and banking records, employer leave and scheduling policies, payroll records, officer incident reports, and other financial documents • Manage multiple on-going cases and investigative projects at the same time• Provide, on rotating basis, week-long coverage for the NYC Department of Correction on-call complaint system • Responsible for obtaining documentary evidence, participating in surveillances, undercover operations, and arrests• Maintain organized records of all information and material pertinent to open investigations • Required to work with other investigative units, prosecutorial agencies, and testify at administrative and/or criminal court proceedings on investigative findings• Provide recommendations for administrative and/or disciplinary action• Successfully completed a 16-week Peace Officer training academy • Confirm information across multiple document sources, systems, and departments for accuracy • Prepare project updates, briefings, presentations, agendas, and reports for internal and external meetings• Deploy, operate, and maintain both overt and covert electronic investigative equipment • Regularly operate the public complaint hotline, receiving allegation involving the NYC Department of Correction, and NYC Department of Probation• Regularly provide anti-corruption lectures to city employees• Responsible for effective instruction of trainees for firearms, physical fitness, and First Aid certification courses• Collaborate with the Training Division on lesson plan development

• Analyzed key performance metrics to root cause performance issues and drive positive change • Built strong relationships with suppliers and collaborated to improve product and supplier performance• Reported performance trends and improvements to senior management• Conducted large data analysis using Excel and additional software applications• Partnered with various stakeholders to identify key factors and requirements for each project, and get buy-in for project methodology • Provided concise, detailed reports to senior management and clients• Executed inquiries and changes received from Wayfair Customer Service• Collaborated with team members to optimize efficiencies

• Utilized Microsoft Excel and Adobe PDF to create, process, and review client investment statements for complete, accurate and timely valuation• Wrote process documentation to provide support and assistance in a cross-functional environment for system integrity and security • Conducted large data analysis by collecting, analyzing, and summarizing information for senior management and clients• Maintained systems by researching and resolving problems, and maintaining system integrity and security • Ensured quality service by establishing and enforcing organizational standards