Stephen Flood Email & Phone Number

Northampton, United Kingdom

Uk, Singapore

• Managing interdisciplinary and cross-cultural teams, coordinating outcomes across time-zones • Providing migrations and transformations of IT services; integrating software with minimal disruption• Providing end-to-end, holistic project management: identifying user requirements; risk assessment; designing solutions and process architecture; testing initiatives; supporting implementation and roll-out • Coordinating 3rd party stakeholders, and liaising with board-level executives to select solutions, communicate outcomes and drive growth • Supporting change management and organisational restructuring• Managing risks through RAID structures • Monitoring schedules and budgets; auditing performance and evidencing measurable change• Utilising Lean Six Sigma Green Belt Methodologies to reduce costs • Testing and troubleshooting technical design to successfully implement solutions • Providing training and professional development opportunities to permanent staff, to ensure consistent post-contract service delivery, in line with best practice • Recruiting skilled teams to deliver timely outcomes; delivering induction and onboarding training

Singapore

• Implemented new telephony integration changes with a £0.2M budget• Delivered operational control function; monitoring company’s compliance, controls and standards in collaboration with the CIO • Introduced new metrics to monitor and test control compliance • Standardised and increased efficiency of Problem Management processes through Lean Six Sigma methodology • Developed software for card systems and all associated digital platforms; leading quarterly releases for Barclaycard Germany • Delivered security and infrastructure upgrades in compliance with in-country regulations and Visa body schemes, with a £2M budget; £0.5M per release• Coordinated an interdisciplinary team including: 3 project Managers, 2 PMOs and Implementation expert • Managed the international migration releases of VisionPlus Software to Portugal and Italy Barclaycard and Citi Portfolios; remotely coordinated from the Barclaycard Singapore Technology Centre • Supervised key stakeholders and direct reports, with over 100 international technicians from Singapore, China, India and the UK • Managed a budget of £6M to develop and integrate a new in-house card platform including: Interfacing, Collections, Agent Servicing, Telephony softphones, Data Warehouse, Online customer servicing (Desktop, Mobile and Tablet) and Business applications• Delivered training, migration and implementation service management to ensure successful post-build activity • Established a new PMO function in Singapore

Knutsford, Uk

Retail Online Banking - Application Delivery Manager. Several small project releases over a 6 -9 month cycle. 1M total budget• Increased the efficiency and turnover of the Barclays Online Banking site; making it more user friendly and comprehensive• Re-launched Barclay’s global branding online in July 2009

Knutsford, Uk

Ranch - Woolwich to Barclays migration. 4M budget / 18 monthsMigrated 4.6M accounts and redirected payments from Woolwich to Barclays UKBA legacy systems Monitored QA; Configuration; Budgeting; Cost, Change, Resource, Issue and Risk ManagementPost-build joined the Migration and Implementation teamProvided troubleshooting / fixes for issues raised during implementationRetail Online Banking - Application Delivery Manager. Several small project releases each of typical budget £0.5M - £1.0M over a 6 -9 month cycle.

Mainframe systems Live SupportService Management – led team performing Problem & Incident resolutionEnhanced bank legacy systems with changes typically under £50K

Medici projectLive Support

Mainframe Test Team leader - Y2K mainframe changes

Mainframe development - Securities project

Mainframe development - various projects

Mainframe development - various projects

Ba (Hons.) 2:1, Politics

Education record