Stephen Grimshaw Email & Phone Number

Manchester, England, GB

• Supported the Retail Business Transformation (RBT) Project in migrating EDI (Electronic Data Interchange) suppliers to SAP methodology, improving the exchange of trading / financial data, reducing costs / man hours..
• Analysed data providing insights into project performance, identifying concerns and opportunities. Attended weekly RBT Team sessions, providing feedback and ensuring key deliverables and milestones achieved. Maintained.
• Provided technical support and completed UAT to validate data, identify and resolve technical and compliance issues, ensuring minimum disruption to trade, meeting SLA’s. Exceeded Legacy Migration targets by 58.33% (19.

• Following redundancy, I took a career break and completed the following:
• Completed the PRINCE2 Project Management course to enhance my skillset.
• Undertook 3 months of extensive home improvements, major structural works and a kitchen installation. Learnt practical skills ensuring work met specifications, quality and to budget.
• Period of Self Employment in Property Refurbishment.
• Travelled to Italy, Spain and across the UK.

Armonk, New York, NY, US

• Provided support for the availability of IT services in line with OLAs.
• Provide Capacity and Performance Analysis to support the key Bank Separation Programme / Data Migration Project.
• Monitor Mainframe systems and services to ensure all work profiles are within SLAs.
• Identify / manage issues, incidents and risk, root cause analysis, suggest possible fixes or circumvents.MADE REDUNDANT AS SERVICE BEING MANAGED OVERSEAS

Manchester, England, GB

• Provided support for the availability and monitoring of IT services and change delivery.Scope: IBM MainframeEnsured the availability of Bank critical services by monitoring Mainframe Systems & Services:
• Provided Service Management & Change Teams with root cause / trend analysis and forecasting to support and influence key business decisions and strategic planning.
• Extracted, validated and managed large complex datasets using SAS & Excel, providing analysis and insight for Capacity, Performance & Benchmarking of Systems & Services.
• Identified / managed issues, risk, incidents, change and work requests. Estimated & Scheduled project resource and supported Release Management.
• Presented a Feasibility Study for a viable business case, for a cost saving initiative for IBM Mainframe Mobile Workload Pricing policy, recommending a solution offering a reduction of 60% on measured workloads (for.
• Supported Project & Change Management Teams and IT Remediation Partner ‘IBM’ to deliver plans, provide insight and solutions, mitigate risk and support the project Go / No Go decisions.

Manchester, Greater Manchester, GB

• Managing the development and delivery of the Bank's ATM Service and Business.
• Managed the development and delivery of the Bank's ATM Service and Business (circa 2200 ATMs), during a strategy to expand its estate by 50%. Process manage and develop relationships with internal Stakeholders, Co-op.
• Managed multiple ATM Security Upgrade Projects, delivered to strict timeframes and within budget. Engaged Stakeholders to plan, schedule and co-ordinate resources, addressing risks, issues, feedback. Maintained project.
• Defined accountabilities and drove relationships forward with Independent ATM Deployers (circa 7000 ATMs), Britannia colleagues, Vocalink (Gateway Review Meetings), MasterCard and VISA, which had £1million of.
• Created, developed and maintained a reporting stats/commentary pack for the Co-op Group and Independent Co-operative Societies. Provided periodic reporting to Link, Mastercard, VISA, UK Payments, observing regulatory.
• Developed and implemented an automated alerting process to identify ATM Fraud, engaged with ATM Service Provider, reviewed business processes and requirements, analysed information / data to provide alerting criteria.

Manchester, Greater Manchester, GB

• Provided service and project support for the Bank's ATM Service and Business.
• Collaborated on the deployment and integration of a new ATM Claims Dispute system. Engaged / visited ATM LINK Scheme Operator ‘Vocalink’. Supported a minor pilot at Lloyds TSB premises, reviewed system functionality.
• Automated a new ATM claims process (Blue Prism), mapping workflows, resulting in a reduction of 1.5 FTE.
• Raised concerns of the stability of Approach databases, resulting in the development of a replacement ‘unified’ database under the Bank Transformation Programme, saving the business £40k in expected costs.

Manchester, Manchester, GB

• Managed a range of business and project support activities for General Insurance including underwriting.
• Development of a full Enterprise Content Management (ECM) service with 3rd party provider ‘Xerox’ for mail routing, scanning, indexing and image storage capabilities to introduce a paperless environment:Assessed system.
• Outsourced print, mail and fulfilment processes to 3rd party provider ‘Communisis’:Engaged / visited system supplier ‘Communisis’, facilitated meetings with Technical Teams and Business Users. Attended workshops.
• Made underwriting decisions in line with Society guidelines within agreed SLAs, evaluating risk and exposures of potential clients. Liaised with Police, Motor Insurance Bureau, Brokers and conducted investigations for.
• Supported a Life & Savings Arrears Project, which reduced premium arrears from £10 to £1 million and a Desktop Transformation Project. Implemented process improvements and task automation (Blue Prism).

Manchester, Manchester, GB

• Led and supported projects and provided IT end user support.
• Collaborated on the implementation of a new Stakeholder Pensions system ‘Lamda’. Requirements Gathering and Reviews, documented processes ‘to be’, Visual Modelling, created conditions lists, test scripts, UAT testing..
• Led a Customer Service Initiative for 350 staff and managed a testing team of 6 to develop and implement a new database. Facilitated meetings, workshops, presentations. Assessed progress, analysed results, provided MI.
• Mainframe systems testing - Engaged Technical Teams and Business Users and investigated current practices. Managed UAT, created condition lists and test scripts, logging, analysing and recovering from errors. Ensured.

Manchester, Manchester, GB