For over 20 years, I have held diverse IT positions and am presently thriving at Broker Direct, an insurance company based in Bolton, having progressed my career from low level IT support, into senior management.I manage a skilled team of IT professionals, in a fast-paced, multi-site environment that demands high uptime, continuous improvement, and adaptability. This is achieved through constant monitoring, identifying and implementing appropriate products and services, monitoring industry trends, fully understanding business requirements, and collaborating with appropriate service providers.I conduct regular reviews of policies and procedures. This allows me to identify any opportunities to improve internal procedures to keep in line with the changing demands of the business, it’s partners and policyholders. It also allows me to identify innovative solutions to allow the company to work more efficiently.I possess vast real-world experience in a wide array of domains, and a willingness to learn new areas rapidly. I am dedicated to gaining a thorough understanding of solutions, and actively participating in their development, implementation, and ongoing support to ensure the smooth operation of systems.I have been involved in and leading large-scale projects including but not limited to* Microsoft 365 / Azure services* Microsoft Active Directory, IIS, SQL, Exchange, RDS and VDI implementation and administration* Cyber Essentials certification implementation* Cyber Security analysis (SIEM, Pen Testing....)* Backup and Disaster prevention/recovery design, implementation and testing* Virtualisation of server and virtual desktops design, implementation, and support* Telephone system migration and support* Network designing, deploying and supporting network solutions (switching, firewalls, WAN systems, SHDS....),* Hardware refreshes* Office provisioning and relocations
