Stephen Hampton Email & Phone Number

Hitchin, England, United Kingdom

• Visiting existing and new development sites across East Anglia and London, liaising with customers and key stakeholders to design and survey gas connections, in line with health and safety regulations. • Surveying sites for a new or altered gas service, adhering to industry codes of practice including robust traffic management / highway designs and health and safety protocols (e.g. trench specification, medium pressure services and large diameter services)• Ensuring works are carried out in a timely manner to promote customer satisfaction and high quality service. • Liaising with the relevant Highway Authorities and other utility stakeholders to negotiate complex planned works to run smoothly especially when taking place in a public domain. This includes leading on and coordinating key partners such as traffic management companies, local authorities, Anglian Water, UKPN & BT. • Completion and upload of detailed full site reports in a targeted timely manner, including traffic and road space management. • Providing excellent customer service throughout each survey, ensuring customers’ expectations are pro-actively managed and communication remains open.

Hitchin, England, United Kingdom

• Management of five members of staff and the work of eight surveyors. • Ensuring the team were provided with a daily update of pending customer surveys, which were allocated to the correct surveyor depending on post code. • Make sure relevant processes were carried out in a timely manner and that all the necessary internal systems had been updated, ensuring customer relationships were maintained to a high quality standard. • Maintaining excellent communication skills with both team and customers on a daily basis.

Hitchin, Hertfordshire, United Kingdom

• Plan and optimise work for 25 engineering teams based on qualification, location and time required to complete the service• Produce weekly ‘commercial whereabouts’ for different business areas and leads.• Update a weekly forecast with potential loss/earnings based on job count per team.• Arrange all traffic management needs, as and when required. • Managed and mentored data administrator for domestic connections • Create ‘work packs’ for the teams that were not trained to use ‘touch’ books• Prioritise work based on location (if heavily traffic sensitive), vulnerable customers (elderly or disabled) or based on job type, for example, large diameter disconnections needing an RO or NRO prior to the work commencing• Monitor the workload to ensure customers have an accurate completion date.

Hitchin, Hertfordshire, United Kingdom