Stephen is a successful Retail Banking Executive with deep knowledge & experience in cultural & business performance transformation at a National Level, leading with the purpose of unleashing the potential of his people for the benefit of the individual, customer and shareholder.Stephen has a reputation of challenging the status quo and a track record of stepped change & significant performance improvement through increased efficiency supported by high levels of staff engagement. A proven influential and customer outcome driven leader with excellence in delivery across balanced scorecards, his passion is “performance through people” developing people, leaders & teams.Stephen leads from the heart with passion, curiosity, foresight, discipline, authenticity, courage and competes with honour.Stephen has high energy, maintains perspective, is pragmatic and aspires to be a role model when it comes to physical and mental well-being.Specialties: * Highly effective People Leadership, Motivation and Engagement Skills* Embedding, Building & Leading a High Performing Customer focused Culture* Challenging the Status Quo to achieve Brilliant Customer Outcomes* Strong decision & problem solving skills * High EQ & Mental Agility* Highly Coachable and always looking to grow himself & others* Coaching for behavioural & mindset change* Winner of numerous National awards in recognition of living values & delivering customer, risk and business outcomes.