Provides technical expertise in the management and problem resolution of external client networks, storage and servers in a multi-vendor converged infrastructure environment. Such activities may include the following as well as other duties as assigned:• Triage of issues• Identification of required parts• On-site support activities• Root cause analysis and resolutionEssential Duties & Responsibilities RequiredPrincipal Responsibilities:• Performs broad, moderately complex assignments within a client's network, server and storage environment that require originality and ingenuity and using appreciable latitude• Provides technical support to external client users and interpret customer reported problem(s)• Performs troubleshooting to isolate and provide root cause analysis of common network, server and storage problems which may require replicating client issues in a lab environment• Escalates unresolved hardware and software issues as necessary.• May install, configure, test, and troubleshoot network hardware and software• May gather statistics on performance capacity and availability• Prepares and implements network protocols, server and storage issues. • Develops technical guides for trouble-shooting supported devices• Participates in evaluating new hardware and software • Develops solutions to a wide variety of problems and works on projects requiring evaluation and analysis.• Applies technical knowledge, concepts or theories when determining which solutions are best applied.• Work is performed independently requiring judgment and discretion.• May receive limited guidance for new assignments.• Work may be reviewed for overall technical adequacy.• Interacts mostly with external customers.• May represents department across organization or externally on projects.• Actions impact the completion of milestones within a project.