Stephen Johnson Email & Phone Number

Greenwood, In, Us

Sellersburg, In, Us

Louisville, Kentucky, United States

• Hired the Training Team (first in Phoenix, Arizona and then in Louisville, Kentucky) and inspired my groups to be impactful and dedicated, which led to preventing the loss of any of my people other than to promotion• Initiated growth programs for my Trainers which resulted in my training group promoting more Trainers than any other training group by 400%• Motivating, inspiring, and mentoring my team by developing trust, servant leadership, and investing in their strengths to create goals that move them towards their desired outcomes• Relocated to Louisville, KY to launch a new call center for Consumer Cellular which has resulted in the creation of hundreds of jobs and opportunities for the people of this area• Collaborated with Executive Leadership, Operations Leadership, Human Resources and other department heads in the onboarding and development of new and existing employees• Identified and assessed training needs and gaps in performance through analysis, observation, and consultation with operations and quality personnel which has led to a steady improvement of training delivery and preventing attrition year over year by 15%• Created and led Leadership Training for the Louisville site to open communication and partnerships between departments and to better service our employees – the VP of Learning & Development later took this program to the entire company nationwide• Drove company values (Do the Right Thing, Grow to Create Value, Be the Expert, Happy Employees make Happy Customers)• Created Analytics and Reporting tools to streamline data management for Learning & Development and other departments which resulted in greater efficiency for reporting and ease of use for data analysis

Phoenix, Arizona Area

• Led the management and development of trainers serving numerous clients including T-Mobile, Facebook, FedEx, ADT, and Verizon both domestically and internationally• Implemented, designed curriculum, and oversaw the Sales Division’s Corporate Development School (Advance Leadership Training Program), domestically and internationally which created promotion opportunities for hundreds of employees• Collaborated with Executive Leadership, Operations Leaders, Client Representatives, and other department leaders in the onboarding and development of new and existing employees• Identified and assessed training needs and gaps in performance through analysis, observation, and consultation with operations and quality personnel, improving VOC’s and reducing call errors• Hired, onboarded, and improved new and existing trainers and support personnel domestically and internationally, promoting 100% more than my peers• Drove the company values (Seek First to Understand, Reach for Amazing, Do the Right Thing, Live Life Passionately, Lead Every Day, Act as One)• Selected, managed, and developed resources, including working with both internal employees and training vendors, to develop and deliver training modules, improving sales and efficiency by 25% year over year• Conversion from brick-and-mortar to work-from-home in all programs with all training going from classroom to 100% virtual during the COVID pandemic, saving over 1000 jobs• Won the Presidents Club Award for most outstanding Training Manager for the development, implementation, and management of the Advance Leadership Training Program – this program is still used to develop new leaders and is an advertising tool for potential clients to this day

Phoenix, Arizona Area

• Coached and developed up to 40 direct reports including documentation, individual development plans, SMART goals, identifying areas of opportunity, timekeeping, KPI, and accountability of team’s performance• Stewardship included multiple lines of business within the FedEx client organization including Sales, Welcome Group (ALOHA), Small Business Development, and Freight Special Projects• Multiple system usage beyond standard office software including Empower, Oracle, Kronos (and ADP), iSell (SalesForce), CUIS, EyeQ, NICE Workforce Management, and Convergence• Collaborated with the FedEx client representatives across multiple lines of business resulting in improved sales in all groups by 30% over 2 years• Partnered with Training, Talent Acquisition, Executive Management, and Human Resources to provide a profitable outcome for our client(s)• Reinforced and trained sales techniques to my team and others in the production environment• Led multiple special projects including FedEx Freight team, Small Business Center specialty team, ALOHA onboarding team for new FedEx customers, and International Shipping focus team; all of which exceeded stretch goals for sales and contact percentages by over 20%

• Spearheaded the development of new training curriculum and materials for the DirecTV and FedEx clients• Trained and developed new trainers for both DirecTV and FedEx• Onboarded and trained hundreds of new sales agents for both DirecTV and FedEx• Earned Six Sigma Green Belt• Drove growth for both clients (DirecTV & FedEx) headcounts for sales representatives from 20 to hundreds as our effectiveness impressed the client representatives and increased their profitability

Phoenix, Arizona, United States

• Rewrote the company’s entire catalogue to bring it into industry standards by utilizing technology such as Adobe In-Design, 20-20 Design Software, AutoCAD, Microsoft Suite, and Microsoft Publisher – this required collaboration with all levels of the company including engineers, sales, production, executives, marketing, and dealer relationships• Expanded company footprint outside Arizona by finding and developing dealerships in California, Nevada, and Utah• Created and expanded offerings in design and kick-started the frameless line of cabinetry• Designed and updated displays for Dealers and Showrooms• Taught all dealers, production employees, leaders, and salespeople on the new catalog and line of cabinets

Salt Lake City, Utah, United States

• Led the sales group at KBIS in Las Vegas and then in Chicago• Managed and supported dealers in Utah, Idaho, Montana, Wyoming, and Eastern Oregon• Added dealers in territory to expand company footprint and increase sales by 15% • Helped secure dealer loyalty by traveling to locations to assist with technical and workmanship opportunities

School, Location

Education record